Article 1Statutory warranty & right of withdrawal

For all items you purchase from us, the statutory warranty applies. Statutory warranty means that a product is, or should do, what a consumer may reasonably expect. Some products may also be covered by a manufacturer's warranty. This does not affect the statutory warranty.

In addition, as a consumer you have a legal cooling-off period for online purchases (right of withdrawal). This means you may cancel the contract within a certain period without giving any reason.

The right of withdrawal is separate from the statutory warranty and any manufacturer’s warranty or additional guarantees.

Article 2Withdrawal period

You have the right to withdraw from the contract within 14 days after receiving the goods, without giving any reason.

The withdrawal period of 14 days starts on the day on which you, or a third party designated by you (who is not the carrier), physically takes possession of the (last) product.

Article 3How to exercise the right of withdrawal

If you wish to withdraw from the contract, you must inform us within the withdrawal period by means of an unequivocal statement. You can do this, for example, via:

1. email to info@wtwstore.com,
2. a letter by post, or
3. the contact form on our website.

You may use the model withdrawal form (if provided on this page), but this is not required.

To meet the deadline, it is sufficient to send your message concerning the exercise of the right of withdrawal before the 14-day period has expired.

Article 4Effects of withdrawal (refund)

If you withdraw from the contract, we will refund all payments we have received from you up to that point, including the delivery costs of standard shipping.

Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us (e.g., express or time-slot delivery) will not be refunded.

In case of a partial return (you keep part of your order), shipping costs will not be refunded.

We will refund you as soon as possible, but no later than 14 days after we have been informed of your decision to withdraw from the contract. We may withhold the refund until we have received the goods, or until you have supplied evidence of having returned the goods, whichever is earlier.

Refunds will be made using the same means of payment you used for the initial transaction, unless we have expressly agreed otherwise. You will not be charged any fees for such reimbursement.

Article 5Returning goods & costs

After notifying us of your withdrawal, you must send back the products as soon as possible, and in any event within 14 days, or hand them over to us.

The deadline is met if you send back the goods before the 14-day period has expired.

The direct costs of returning the goods are at your expense, unless explicitly stated otherwise.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. In other words: you may inspect the product as you would in a physical store.

Article 6Exclusions of the right of withdrawal

In certain cases, the right of withdrawal may be excluded. This applies, for example, to:

1. custom-made products or products manufactured according to your specifications;
2. products that are clearly personal in nature;
3. products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.

If the right of withdrawal does not apply to a specific product, we will clearly state this on the relevant product page.

Article 7Return address & model withdrawal form

Return address

Send your return shipment, well packaged and preferably with a copy of your invoice, to:

WTW Store – Returns
Moncif Klussenbedrijf (WTW Store)
Prinses Beatrixlaan 29
2224 XG Katwijk ZH
The Netherlands

This is the return address for all returns. You can always find the return address on this page.