1General provisions

WTW Store, the operator of the website www.wtwstore.com, attaches great importance to protecting your privacy. We handle all personal data you provide to us with care and process it in accordance with applicable privacy legislation in the Netherlands.

This privacy statement applies to all visits to our website, all orders placed via our webshop, and all forms of contact with WTW Store.

2What personal data we process and why

Through the website www.wtwstore.com, various types of personal data may be collected and processed. This happens partly automatically when you visit our website and partly when you enter data yourself, for example via a form or during the checkout process.

2.1 Data collected automatically

On each visit to the website, we may process, among other things, the following data:

• IP address of your internet connection;
• Device type, operating system and browser used;
• Pages visited on our website and the time of the visit;
• The website through which you arrived at www.wtwstore.com.

This data is used to ensure the website functions properly, for security purposes, and to analyze and improve our site.

2.2 Data you provide to us

We also process personal data that you provide to us, for example:

• Name and address details;
• Company name and VAT number (for business orders);
• Email address and phone number;
• Order details (products, amounts, chosen payment and shipping method);
• Any information you enter in a contact form or order notes.

We use this data for the following purposes, among others:

• Answering your questions and providing information or quotations;
• Processing your order and delivering products;
• Creating and managing a customer account (if applicable);
• Complying with legal (tax) obligations, such as record-keeping requirements.

2.3 Legal bases

We always process personal data on the basis of one or more of the following legal bases:

• Performance of a contract (e.g., to process your order);
• Legal obligation (e.g., statutory tax retention);
• Legitimate interest (e.g., securing our systems or improving the website);
• Consent (e.g., when you explicitly agree to certain cookies or the use of a form).

3Retention periods of personal data

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain data for a longer period (for example under tax legislation).

In general, we use the following retention periods:

• Order and invoice data: at least 7 years after the end of the relevant financial year, due to statutory tax retention requirements.
• Customer account data: as long as your account is active. If you request deletion of your account, we delete or anonymize the related data insofar as we are not required to retain it under legal obligations (such as tax retention).
• Contact requests (email, contact form): up to 24 months after the last correspondence, so we can refer back to previous communication if you contact us again.
• Technical log and security data: generally up to 12 months, unless a longer period is necessary for investigating misuse or security incidents.
• Analytics data (e.g., Google Analytics 4): in the analytics tool we generally do not retain this longer than 14 months, in line with the configured retention period.

After retention periods expire, personal data is deleted or, where possible, anonymized so it can no longer be linked to you as an individual.

4Cookies and data collection via our website

Our website uses cookies and similar techniques to function properly, improve the user experience, gather statistics, and—where applicable—optimize marketing campaigns.

4.1 What are cookies?

A cookie is a small text file that is stored on your computer, tablet, or smartphone when you visit our website. Cookies allow the website to remember your actions and preferences (such as language settings or the contents of your shopping cart) for a certain period of time.

You can manage or delete cookies yourself via your browser settings. If you block all cookies, the website may function less well and some services or features may not be (fully) available.

4.2 Types of cookies based on duration

• Session cookies: temporary cookies that are deleted when you close your browser.
• Persistent cookies: cookies that remain on your device for a longer period or until you delete them manually. The exact duration depends on the cookie and your browser settings.

4.3 Analytics and statistics (Google Analytics)

We use Google Analytics 4 to collect anonymized statistics about how our website is used. This service uses cookies to measure, among other things:

• Which pages are visited and for how long;
• Which channels visitors use to reach the website;
• Which devices and browsers are used.

This information helps us improve the website. Where possible, we configure Google Analytics so IP addresses are anonymized and no unnecessary data is collected.

4.4 Advertising (Google Ads)

Via Google Ads, we may reach visitors who have shown interest in our products again with relevant advertisements. This may mean that after visiting our website you see an ad from WTW Store on other websites or in Google search results.

4.5 Forms on the website

On our website you can use forms to request information, request a quote, or place an order. When you use these forms, the data you enter (such as name, contact details, company name, and order details) is processed to:

• Handle your request;
• Process and deliver your order;
• Create or manage a customer account (if applicable).

This data is only stored if you actually submit the form and agree to the privacy policy.

4.6 Linked services

Our website may include links to external services or platforms, such as:

• Facebook – facebook.com/policies
• Instagram – help.instagram.com/581066165581870
• YouTube – youtube.com/howyoutubeworks/policies

These parties have their own privacy and cookie policies. We recommend reading those statements carefully.

5Data security and sharing with third parties

5.1 Data security

WTW Store takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and unlawful alteration.

The effectiveness of these measures is evaluated regularly. Improvements are implemented where necessary. All persons and parties who process personal data on our behalf are required to treat it confidentially and apply appropriate security measures.

5.2 Sharing personal data with third parties

We only share your personal data with third parties if it is necessary for the performance of our services, for handling your order, or when we are legally required to do so. This may include:

• Logistics partners and carriers (for delivery of your order);
• Payment service providers (for processing payments);
• IT and hosting providers (for running our website and systems);
• External specialists or service providers (e.g., marketing or customer support).

Where necessary, we enter into data processing agreements with parties that process personal data on our behalf. These agreements state, among other things, that they process the data only according to our instructions and take appropriate security measures. We never sell your personal data to third parties.

6Your rights as a data subject

As a data subject, you have several rights regarding the personal data we process about you. You have, among other things, the right to:

• Request access to the personal data we process about you;
• Request correction if data is incorrect or incomplete;
• Request deletion of your personal data, insofar as we no longer need to retain it;
• Request restriction of processing in certain cases;
• Object to certain processing based on a legitimate interest;
• Request data portability, where legally applicable (for example for data you actively provided to us).

To exercise any of these rights, please contact us using the contact details at the bottom of this page. We will respond in principle within one month after receiving your request.

If you disagree with how we handle your personal data, you also have the right to lodge a complaint with the supervisory authority:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Bezuidenhoutseweg 30, 2594 AV The Hague, The Netherlands
Phone: +31 (0)88 1805 250
Website: www.autoriteitpersoonsgegevens.nl

7Contact details & final provisions

For any questions about this privacy statement or the processing of your personal data, or if you want to exercise your rights as a data subject, you can contact the operator of the website:

Moncif Klussenbedrijf
Prinses Beatrixlaan 29
2224 XG Katwijk ZH
The Netherlands

Chamber of Commerce (KvK): 78 758 343
VAT number: NL003379382B82
Email: info@wtwstore.com
Phone: +31 6 870 77 324

We reserve the right to amend this privacy statement from time to time. The most recent version is always available on www.wtwstore.com. In the event of significant changes, we will try, where possible, to inform you proactively.