Artikel 1Definitioner

I Disse Vilkår Og Betingelser Gælder Følgende Definitioner:

1. Tillægsaftale: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
2. Fortrydelsesfrist: the period within which the consumer may exercise the right of withdrawal;
3. Forbruger: the natural person who does not act for purposes relating to their trade, business, craft or profession;
4. Dag: Kalenderdag;
5. Digitalt Indhold: Data, Der Produceres Og Leveres I Digital Form;
6. Aftale Om Løbende Levering: a contract for the regular supply of goods, services and/or digital content over a certain period;
7. Varigt Medium: any instrument — including email — that enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future reference for a period appropriate to the purpose, and which allows unchanged reproduction of the stored information;
8. Fortrydelsesret: the consumer’s option to withdraw from the distance contract within the withdrawal period;
9. Erhvervsdrivende: den fysiske Eller juridiske person, som er medlem af Thuiswinkel.org og tilbyder produkter og/eller (adgang til) digitalt indhold og/eller tjenester til forbrugere på afstand;
10. Fjernsalgsavtale: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for distance sales of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive or additional use is made of one or more techniques for distance communication;
11. Standardfortrydelsesformular: the European model withdrawal form included in Annex I of these terms. Annex I does not have to be provided if the consumer has no right of withdrawal in respect of their order;
12. Fjernkommunikationsmiddel: a means that can be used for concluding a contract without the consumer and entrepreneur having to be in the same place at the same time.

Artikel 2Erhvervsdrivendes Identitet

Moncif Klussenbedrijf, med firmanavn WTW Store

1. Hjemmeside: www.wtwstore.com
2. Registreret Adresse: Prinses Beatrixlaan 29, 2224 XG Katwijk ZH, Nederlandene
3. Besøgsadresse: Samme Som Den Registrerede Adresse
4. Telefonnummer: +31 8 060 22 97
5. Email address: info@wtwstore.com
6. Handelskammer (Skatte-) Nummer: 78 758 343
7. Momsidentifikationsnummer: NL003379382B82

Hvis den erhvervsdrivendes aktiviteter er omfattet af et relevant tilladelsessystem, vil oplysninger om tilsynsmyndigheden blive givet til forbrugeren efter anmodning.

Hvis den erhvervsdrivende udøver et reguleret erhverv:

1. the professional association or organisation with which they are affiliated;
2. den faglige titel og det sted i EU eller Det Europæiske Økonomiske Samarbejdsområde, hvor den blev tildelt;
3. a reference to the professional rules applicable in the Netherlands and instructions on where and how these rules can be accessed.

Artikel 3Anvendelighed

1. Disse vilkår og betingelser gælder for ethvert tilbud, som den erhvervsdrivende fremsætter, og for enhver fjernsalgsaftale, der indgås mellem den erhvervsdrivende og forbrugeren.
2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate — before the distance contract is concluded — how the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
3. If the distance contract is concluded electronically, the text of these terms and conditions may, by way of exception to the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon the consumer’s request.
4. If specific product or service conditions also apply in addition to these terms and conditions, paragraphs 2 and 3 apply accordingly, and in the event of conflicting terms the consumer may always invoke the provision that is most favourable to them.

Artikel 4Tilbuddet

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, they are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Ethvert tilbud indeholder sådanne oplysninger, at det er klart for forbrugeren, hvilke rettigheder og forpligtelser der er knyttet til accept af tilbuddet.

Artikel 5Aftalen

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. Within the legal framework, the entrepreneur may obtain information about whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the contract, they are entitled to refuse an order or application with reasons, or to attach special conditions to the performance.
5. No later than upon delivery of the product, service or digital content to the consumer, the entrepreneur will provide the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
   1. besøgsadressen på den erhvervsdrivendes forretningssted, hvor forbrugeren kan indgive klager;
   2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   3. oplysninger om garantier og eksisterende eftersalgsservice;
   4. prisen på produktet, tjenesten eller det digitale indhold inklusive alle skatter og afgifter; hvor relevant leveringsomkostningerne; samt betalingsmåde, levering eller opfyldelse af fjernsalgsavtalen;
   5. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
   6. hvis forbrugeren har fortrydelsesret, standardfortrydelsesformularen.
6. In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Artikel 6Fortrydelsesret

For Produkter:

1. The consumer may dissolve an agreement relating to the purchase of a product during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
2. Fortrydelsesfristen, Der Er Nævnt I Stk. 1, Begynder Dagen Efter Den Dag, Hvor Forbrugeren, Eller En Tredjepart, Som Forbrugeren På Forhånd Har Udpeget, Og Som Ikke Er Transportøren, Har Modtaget Produktet, Eller:
   1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided the entrepreneur has clearly informed the consumer prior to the ordering process;
   2. Hvis Levering Af Et Produkt Består Af Forskellige Forsendelser Eller Dele: Den Dag, Hvor Forbrugeren, Eller En Tredjepart Udpeget Af Forbrugeren, Modtog Den Sidste Forsendelse Eller Den Sidste Del;
   3. for agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, received the first product.

For Tjenester Og Digitalt Indhold, Der Ikke Leveres På Et Materielt Medie:

3. The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
4. Fortrydelsesfristen, Der Er Nævnt I Stk. 3, Begynder Dagen Efter Den Dag, Hvor Aftalen Er Indgået.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium in the event of failure to inform about the right of withdrawal:

5. Hvis Den Erhvervsdrivende Ikke Har Givet Forbrugeren De Lovpligtige Oplysninger Om Fortrydelsesretten Eller Standardfortrydelsesformularen, Udløber Fortrydelsesfristen Tolv Måneder Efter Udløbet Af Den Oprindelige Fortrydelsesfrist, Der Er Fastlagt I Overensstemmelse Med De Foregående Stykker I Denne Artikel.
6. Hvis Den Erhvervsdrivende Giver Forbrugeren De Oplysninger, Der Er Nævnt I Forrige Stykke, Inden For Tolv Måneder Fra Startdatoen For Den Oprindelige Fortrydelsesfrist, Udløber Fortrydelsesfristen 14 Dage Efter Den Dag, Hvor Forbrugeren Modtog Disse Oplysninger.

Artikel 7Forbrugerens Forpligtelser I Fortrydelsesperioden

1. During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a shop.
2. The consumer is only liable for diminished value of the product resulting from handling of the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided the consumer with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8Udøvelse af forbrugerens fortrydelsesret og omkostningerne hertil

1. Hvis forbrugeren gør brug af fortrydelsesretten, skal forbrugeren inden for fortrydelsesfristen underrette den erhvervsdrivende ved hjælp af standardfortrydelsesformularen eller på anden utvetydig måde.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it to (an authorised representative of) the entrepreneur. This is not required if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period in any event if the product is returned before the withdrawal period has expired.
3. Forbrugeren returnerer produktet med alt medleveret tilbehør, hvis det med rimelighed er muligt i dets oprindelige stand og emballage, og i overensstemmelse med de rimelige og klare instruktioner, som den erhvervsdrivende har givet.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves, the consumer does not have to bear the costs of return.
6. If the consumer withdraws after first expressly requesting that the performance of the service or the supply of gas, water or electricity that is not prepared for sale in a limited volume or specific quantity begins during the withdrawal period, the consumer owes the entrepreneur an amount proportional to that part of the obligation performed by the entrepreneur at the time of withdrawal, compared to full performance of the obligation.
7. The consumer does not bear any costs for the performance of services or supply of water, gas or electricity that is not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:
   1. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form; or
   2. the consumer has not expressly requested commencement of the performance of the service or supply of gas, water, electricity or district heating during the withdrawal period.
8. Forbrugeren afholder ingen omkostninger for hel eller delvis levering af digitalt indhold, der ikke leveres på et fysisk medium, hvis:
   1. prior to delivery, the consumer did not expressly agree to the commencement of performance of the agreement before the end of the withdrawal period;
   2. the consumer did not acknowledge losing the right of withdrawal by giving consent; or
   3. the entrepreneur failed to confirm the consumer’s statement.
9. Hvis forbrugeren gør brug af fortrydelsesretten, ophæves alle tillægsaftaler automatisk ved lov.

Article 9Den erhvervsdrivendes forpligtelser ved fortrydelse

1. If the entrepreneur allows the consumer to notify withdrawal electronically, they will send an acknowledgement of receipt promptly after receiving such notification.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly and no later than 14 days after the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, the entrepreneur may withhold reimbursement until they have received the product or until the consumer provides proof that the product has been returned, whichever is earlier.
3. The entrepreneur uses the same means of payment for reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. Hvis forbrugeren har valgt en dyrere leveringsmetode end den billigste standardlevering, behøver den erhvervsdrivende ikke at tilbagebetale de ekstra omkostninger for den dyrere metode.

Article 10Undtagelse Af Fortrydelsesretten

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Produkter eller tjenesteydelser, hvis pris er underlagt udsving på det finansielle marked, som den erhvervsdrivende ikke har indflydelse på, og som kan forekomme i fortrydelsesperioden;
2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
3. Tjenesteydelsesaftaler, efter fuld udførelse af tjenesteydelsen, men kun hvis:
   1. udførelsen er begyndt med forbrugerens forudgående udtrykkelige samtykke; og
   2. the consumer has declared that they lose the right of withdrawal once the entrepreneur has fully performed the agreement;
4. Package travel as referred to in Article 7:500 of the Dutch Civil Code and passenger transport contracts;
5. Service agreements for providing accommodation where the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
6. Aftaler vedrørende fritidsaktiviteter, hvor aftalen fastsætter en bestemt dato eller periode for udførelse;
7. Products manufactured according to the consumer’s specifications, which are not prefabricated and which are produced on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
8. Produkter, der hurtigt fordærves eller har begrænset holdbarhed;
9. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
10. Produkter, som efter levering på grund af deres natur er uadskilleligt blandet med andre produkter;
11. Alkoholiske drikkevarer, hvis pris blev aftalt ved aftalens indgåelse, men hvis levering først kan finde sted efter 30 dage, og hvis faktiske værdi afhænger af markedsudsving, som den erhvervsdrivende ikke har nogen indflydelse på;
12. Forseglede lyd- og videooptagelser samt computersoftware, hvis forsegling er brudt efter levering;
13. Aviser, magasiner eller tidsskrifter, med undtagelse af abonnementer på disse;
14. Levering af digitalt indhold på anden måde end på et fysisk medium, men kun hvis:
    1. udførelsen er begyndt med forbrugerens forudgående udtrykkelige samtykke; og
    2. forbrugeren har erklæret, at vedkommende derved mister sin fortrydelsesret.

Article 11Prisen

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. This dependency on fluctuations and the fact that any prices stated are indicative will be stated in the offer.
3. Prisforhøjelser inden for 3 måneder efter aftalens indgåelse er kun tilladt, hvis de er et resultat af lovbestemte regler eller bestemmelser.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   1. de er et resultat af lovbestemte regler eller bestemmelser; eller
   2. forbrugeren er berettiget til at opsige aftalen med virkning fra den dag, hvor prisforhøjelsen træder i kraft.
5. De priser, der er angivet i tilbuddet for produkter eller tjenester, er inklusive moms.

Article 12Opfyldelse Af Aftalen Og Yderligere Garanti

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. Any additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never limits the statutory rights and claims the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to perform their part of the agreement.
3. An additional warranty means any undertaking by the entrepreneur, their supplier, importer or producer whereby they grant the consumer certain rights or claims that go beyond what they are legally obliged to do if they have failed to perform their part of the agreement.

Article 13Levering Og Opfyldelse

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. Leveringsstedet er den adresse, som forbrugeren har oplyst den erhvervsdrivende.
3. With due observance of what is stated in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed of this at the latest 30 days after placing the order. In that case, the consumer is entitled to dissolve the agreement free of charge and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the amount paid by the consumer.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14Løbende transaktioner: varighed, opsigelse og fornyelse

Opsigelse:

1. The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a fixed period that provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
3. Forbrugeren kan opsige de aftaler, der er nævnt i de foregående afsnit:
   • til enhver tid og ikke være begrænset til opsigelse på et bestemt tidspunkt eller i en bestemt periode;
   • mindst på samme måde, som de blev indgået af forbrugeren;
   • altid med samme opsigelsesfrist, som den erhvervsdrivende har fastsat for sig selv.

Fornyelse:

4. A fixed-term agreement that provides for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
5. By way of exception to the previous paragraph, a fixed-term agreement that provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate the renewed agreement at the end of the renewal with a notice period of no more than one month.
6. En tidsbegrænset aftale, der omfatter regelmæssig levering af produkter eller ydelser, må kun stiltiende fornyes for en ubestemt periode, hvis forbrugeren til enhver tid kan opsige med et varsel på højst én måned. Varslet er højst tre måneder, hvis aftalen omfatter regelmæssig levering af dag-, nyheds- og ugeaviser samt magasiner, men mindre end én gang om måneden.
7. An agreement of limited duration for the regular introductory delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and ends automatically after the trial or introductory period.

Varighed:

8. Hvis en aftale har en varighed på mere end ét år, kan forbrugeren opsige aftalen til enhver tid efter ét år med et varsel på højst én måned, medmindre rimelighed og god skik taler imod opsigelse før udløbet af den aftalte varighed.

Article 15Betaling

1. Unless otherwise provided in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the withdrawal period starts, or if there is no withdrawal period, within 14 days after the agreement is concluded. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged in the general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
3. The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not meet their payment obligation(s) on time, after the entrepreneur has informed the consumer of the late payment and granted the consumer a period of 14 days to still meet their payment obligations, the consumer will owe statutory interest on the outstanding amount from the day after receipt of the reminder, and the entrepreneur is entitled to charge the consumer the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favour of the consumer.

Article 16Klageprocedure

1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Thuiswinkel.org website. The complaint will then be sent to both the relevant entrepreneur and to Thuiswinkel.org.
5. Forbrugeren skal give den erhvervsdrivende mindst 4 uger til at løse klagen i gensidig dialog. Efter denne periode opstår en tvist, som er omfattet af tvistproceduren.

Article 17Tvister

1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate. If the entrepreneur directs their activities to the country where the consumer lives, the consumer may also always invoke the mandatory consumer law of their country.
2. Tvister mellem forbrugeren og den erhvervsdrivende vedrørende indgåelse eller opfyldelse af aftaler om produkter og ydelser, der skal leveres af denne erhvervsdrivende, kan under iagttagelse af nedenstående bestemmelser indbringes af enten forbrugeren eller den erhvervsdrivende for Tvistnævnet Thuiswinkel, P.O. Box 90600, 2509 LP Haag (www.sgc.nl)
3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing, or in another form to be determined by the Committee, no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. Hvis forbrugeren ønsker at indbringe en tvist for Tvistnævnet, er den erhvervsdrivende bundet af dette valg. Forbrugeren vil helst først underrette den erhvervsdrivende herom.
6. If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must state in writing within five weeks after a written request by the entrepreneur whether they also wish to do so or whether they want the dispute to be handled by the competent court. If the entrepreneur does not learn of the consumer’s choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
7. Tvistnævnet træffer afgørelse på de vilkår, der er fastsat i Tvistnævnets reglement. Tvistnævnets afgørelser træffes som bindende rådgivning.
8. Tvistnævnet vil ikke behandle en tvist eller vil indstille behandlingen, hvis den erhvervsdrivende har fået betalingsstandsning, er erklæret konkurs eller reelt har indstillet sine forretningsaktiviteter, før tvisten er blevet behandlet på nævnets møde, og der er truffet en endelig afgørelse.
9. If, in addition to the Disputes Committee Thuiswinkel, another recognised disputes committee affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Thuiswinkel is preferably competent for disputes mainly concerning the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid.

Article 18Branchegaranti

1. Thuiswinkel.org guarantees compliance by its members with the binding advice of the Disputes Committee Thuiswinkel, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee revives if the binding advice, after judicial review, has been upheld and the judgment showing this has become final and conclusive. Up to a maximum amount of €10,000 per binding advice, this amount will be paid out by Thuiswinkel.org to the consumer. For amounts exceeding €10,000 per binding advice, €10,000 will be paid out. For the remainder, Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
2. Application of this guarantee requires that the consumer submits a written appeal to Thuiswinkel.org and that they assign their claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds €10,000, the consumer will be offered to assign their claim to Thuiswinkel.org for the part that exceeds €10,000, after which this organisation will, in its own name and at its own expense, claim payment in court to satisfy the consumer.

Article 19Yderligere eller afvigende bestemmelser

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20Ændringer af Thuiswinkel Vilkår og Betingelser

1. Amendments to these terms and conditions are only effective after they have been published in an appropriate manner, with the understanding that in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.

Thuiswinkel.org • www.thuiswinkel.org • Horaplantsoen 20, 6717 LT Ede • P.O. Box 7001, 6710 CB Ede

Annex IStandardfortrydelsesformular

(udfyld og returnér kun denne formular, hvis du ønsker at fortryde aftalen)

– Til: Moncif Klussenbedrijf (WTW Store)
  Prinses Beatrixlaan 29
  2224 XG Katwijk ZH
  Email: info@wtwstore.com

– Jeg/Vi* meddeler hermed, at jeg/vi* fortryder vores aftale vedrørende
  salget af følgende produkter:

– Bestilt den*/modtaget den* [bestillingsdato for tjenester eller modtagelsesdato for produkter]

– [Navn på forbruger(e)]
– [Forbrugerens/forbrugernes adresse]
– [Forbrugerens/forbrugernes underskrift] (kun hvis denne formular indsendes på papir)
– [Dato]

* Slet det, der ikke er relevant, eller udfyld det, der er relevant