Artikel 1Definities

In Deze Algemene Voorwaarden Zijn De Volgende Definities Van Toepassing:

1. Aanvullende Overeenkomst: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
2. Herroepingstermijn: the period within which the consumer may exercise the right of withdrawal;
3. Consument: the natural person who does not act for purposes relating to their trade, business, craft or profession;
4. Dag: Kalenderdag;
5. Digitale Inhoud: Gegevens Die In Digitale Vorm Worden Geproduceerd En Geleverd;
6. Overeenkomst Voor Doorlopende Prestatie: a contract for the regular supply of goods, services and/or digital content over a certain period;
7. Duurzame Gegevensdrager: any instrument — including email — that enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future reference for a period appropriate to the purpose, and which allows unchanged reproduction of the stored information;
8. Herroepingsrecht: the consumer’s option to withdraw from the distance contract within the withdrawal period;
9. Ondernemer: de natuurlijke Of rechtspersoon die lid is Van Thuiswinkel.org en Op Afstand producten En/Of (toegang Tot) digitale inhoud En/Of diensten aanbiedt Aan consumenten;
10. Overeenkomst Op Afstand: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for distance sales of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive or additional use is made of one or more techniques for distance communication;
11. Modelformulier Voor Herroeping: the European model withdrawal form included in Annex I of these terms. Annex I does not have to be provided if the consumer has no right of withdrawal in respect of their order;
12. Middel Voor Communicatie Op Afstand: a means that can be used for concluding a contract without the consumer and entrepreneur having to be in the same place at the same time.

Artikel 2Identiteit Van De Ondernemer

Moncif Klussenbedrijf, handelend Onder De Naam WTW Store

1. Website: www.wtwstore.com
2. Vestigingsadres: Prinses Beatrixlaan 29, 2224 XG Katwijk ZH, Nederland
3. Bezoekadres: Hetzelfde Als Het Geregistreerde Adres
4. Telefoonnummer: +31 8 060 22 97
5. Email address: info@wtwstore.com
6. Kamer Van Koophandel (Belasting) Nummer: 78 758 343
7. Btw-Identificatienummer: NL003379382B82

Indien de activiteiten van de ondernemer onder een relevant vergunningenstelsel vallen, worden de gegevens van de toezichthoudende autoriteit op verzoek aan de consument verstrekt.

Indien De Ondernemer Een Gereglementeerd Beroep Uitoefent:

1. the professional association or organisation with which they are affiliated;
2. de beroepstitel, en de plaats in de EU of de Europese Economische Ruimte waar deze is verleend;
3. a reference to the professional rules applicable in the Netherlands and instructions on where and how these rules can be accessed.

Artikel 3Toepasselijkheid

1. Deze Algemene Voorwaarden zijn van toepassing op elk aanbod van de ondernemer en op elke overeenkomst op afstand die tussen de ondernemer en de consument wordt gesloten.
2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate — before the distance contract is concluded — how the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
3. If the distance contract is concluded electronically, the text of these terms and conditions may, by way of exception to the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon the consumer’s request.
4. If specific product or service conditions also apply in addition to these terms and conditions, paragraphs 2 and 3 apply accordingly, and in the event of conflicting terms the consumer may always invoke the provision that is most favourable to them.

Artikel 4Het Aanbod

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, they are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Elk aanbod bevat zodanige informatie dat voor de consument duidelijk is welke rechten en verplichtingen aan de aanvaarding van het aanbod zijn verbonden.

Artikel 5De Overeenkomst

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. Within the legal framework, the entrepreneur may obtain information about whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the contract, they are entitled to refuse an order or application with reasons, or to attach special conditions to the performance.
5. No later than upon delivery of the product, service or digital content to the consumer, the entrepreneur will provide the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
   1. het bezoekadres van de vestiging van de ondernemer waar de consument klachten kan indienen;
   2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   3. informatie over garanties en bestaande service na aankoop;
   4. de prijs van het product, de dienst of de digitale inhoud inclusief alle belastingen; voor zover van toepassing de kosten van levering; en de wijze van betaling, levering of uitvoering van de overeenkomst op afstand;
   5. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
   6. indien de consument een herroepingsrecht heeft, het modelformulier voor herroeping.
6. In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Artikel 6Herroepingsrecht

Voor Producten:

1. The consumer may dissolve an agreement relating to the purchase of a product during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
2. De In Lid 1 Bedoelde Herroepingstermijn Gaat In Op De Dag Na De Dag Waarop De Consument, Of Een Door De Consument Vooraf Aangewezen Derde Die Niet De Vervoerder Is, Het Product Heeft Ontvangen, Of:
   1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided the entrepreneur has clearly informed the consumer prior to the ordering process;
   2. Indien De Levering Van Een Product Bestaat Uit Verschillende Zendingen Of Onderdelen: De Dag Waarop De Consument, Of Een Door Hem Aangewezen Derde, De Laatste Zending Of Het Laatste Onderdeel Heeft Ontvangen;
   3. for agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, received the first product.

Voor Diensten En Digitale Inhoud Die Niet Op Een Materiële Drager Wordt Geleverd:

3. The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
4. De In Lid 3 Bedoelde Herroepingstermijn Gaat In Op De Dag Na De Dag Waarop De Overeenkomst Is Gesloten.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium in the event of failure to inform about the right of withdrawal:

5. Indien De Ondernemer De Consument Niet Heeft Voorzien Van De Wettelijk Vereiste Informatie Over Het Herroepingsrecht Of Het Modelformulier Voor Herroeping, Verloopt De Herroepingstermijn Twaalf Maanden Na Het Einde Van De Oorspronkelijke Herroepingstermijn Die Overeenkomstig De Voorgaande Leden Van Dit Artikel Is Vastgesteld.
6. Indien De Ondernemer De In Het Vorige Lid Bedoelde Informatie Binnen Twaalf Maanden Na De Startdatum Van De Oorspronkelijke Herroepingstermijn Aan De Consument Verstrekt, Verloopt De Herroepingstermijn 14 Dagen Na De Dag Waarop De Consument Die Informatie Heeft Ontvangen.

Artikel 7Verplichtingen Van De Consument Tijdens De Herroepingstermijn

1. During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a shop.
2. The consumer is only liable for diminished value of the product resulting from handling of the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided the consumer with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8Uitoefening van het herroepingsrecht van de consument en de kosten daarvan

1. Als de consument gebruikmaakt van het herroepingsrecht, stelt hij de ondernemer binnen de herroepingstermijn daarvan op de hoogte door middel van het modelformulier voor herroeping of op een andere ondubbelzinnige wijze.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it to (an authorised representative of) the entrepreneur. This is not required if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period in any event if the product is returned before the withdrawal period has expired.
3. De consument retourneert het product met alle meegeleverde accessoires, indien redelijkerwijs mogelijk in de oorspronkelijke staat en verpakking, en overeenkomstig de redelijke en duidelijke instructies die door de ondernemer zijn verstrekt.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves, the consumer does not have to bear the costs of return.
6. If the consumer withdraws after first expressly requesting that the performance of the service or the supply of gas, water or electricity that is not prepared for sale in a limited volume or specific quantity begins during the withdrawal period, the consumer owes the entrepreneur an amount proportional to that part of the obligation performed by the entrepreneur at the time of withdrawal, compared to full performance of the obligation.
7. The consumer does not bear any costs for the performance of services or supply of water, gas or electricity that is not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:
   1. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form; or
   2. the consumer has not expressly requested commencement of the performance of the service or supply of gas, water, electricity or district heating during the withdrawal period.
8. De consument draagt geen kosten voor de volledige of gedeeltelijke levering van digitale inhoud die niet op een materiële drager is geleverd, indien:
   1. prior to delivery, the consumer did not expressly agree to the commencement of performance of the agreement before the end of the withdrawal period;
   2. the consumer did not acknowledge losing the right of withdrawal by giving consent; or
   3. the entrepreneur failed to confirm the consumer’s statement.
9. Als de consument gebruikmaakt van het herroepingsrecht, worden alle aanvullende overeenkomsten van rechtswege ontbonden.

Article 9Verplichtingen van de ondernemer bij herroeping

1. If the entrepreneur allows the consumer to notify withdrawal electronically, they will send an acknowledgement of receipt promptly after receiving such notification.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly and no later than 14 days after the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, the entrepreneur may withhold reimbursement until they have received the product or until the consumer provides proof that the product has been returned, whichever is earlier.
3. The entrepreneur uses the same means of payment for reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. Als de consument heeft gekozen voor een duurdere leveringsmethode dan de goedkoopste standaardlevering, hoeft de ondernemer de bijkomende kosten voor die duurdere methode niet te vergoeden.

Article 10Uitsluiting Van Het Herroepingsrecht

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Producten of diensten waarvan de prijs onderhevig is aan schommelingen op de financiële markt waarop de ondernemer geen invloed heeft en die zich binnen de herroepingstermijn kunnen voordoen;
2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
3. Dienstenovereenkomsten, na volledige uitvoering van de dienst, maar alleen als:
   1. de uitvoering is begonnen met de voorafgaande uitdrukkelijke toestemming van de consument; en
   2. the consumer has declared that they lose the right of withdrawal once the entrepreneur has fully performed the agreement;
4. Package travel as referred to in Article 7:500 of the Dutch Civil Code and passenger transport contracts;
5. Service agreements for providing accommodation where the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
6. Overeenkomsten met betrekking tot vrijetijdsactiviteiten waarbij de overeenkomst voorziet in een specifieke datum of periode van uitvoering;
7. Products manufactured according to the consumer’s specifications, which are not prefabricated and which are produced on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
8. Producten die snel bederven of een beperkte houdbaarheid hebben;
9. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
10. Producten die na levering door hun aard onlosmakelijk met andere producten zijn vermengd;
11. Alcoholische dranken waarvan de prijs bij het sluiten van de overeenkomst is overeengekomen, maar waarvan de levering pas na 30 dagen kan plaatsvinden, en waarvan de werkelijke waarde afhankelijk is van schommelingen op de markt waarop de ondernemer geen invloed heeft;
12. Verzegelde audio- en video-opnamen en computersoftware waarvan de verzegeling na levering is verbroken;
13. Kranten, tijdschriften of periodieken, met uitzondering van abonnementen hierop;
14. De levering van digitale inhoud anders dan op een materiële drager, maar alleen indien:
    1. de uitvoering is begonnen met de voorafgaande uitdrukkelijke toestemming van de consument; en
    2. de consument heeft verklaard dat hij daardoor zijn herroepingsrecht verliest.

Article 11De Prijs

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. This dependency on fluctuations and the fact that any prices stated are indicative will be stated in the offer.
3. Prijsverhogingen binnen 3 maanden na het sluiten van de overeenkomst zijn alleen toegestaan indien zij het gevolg zijn van wettelijke regelingen of bepalingen.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   1. zij het gevolg zijn van wettelijke regelingen of bepalingen; of
   2. de consument bevoegd is de overeenkomst op te zeggen met ingang van de dag waarop de prijsverhoging ingaat.
5. De in het aanbod van producten of diensten vermelde prijzen zijn inclusief btw.

Article 12Uitvoering Van De Overeenkomst En Aanvullende Garantie

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. Any additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never limits the statutory rights and claims the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to perform their part of the agreement.
3. An additional warranty means any undertaking by the entrepreneur, their supplier, importer or producer whereby they grant the consumer certain rights or claims that go beyond what they are legally obliged to do if they have failed to perform their part of the agreement.

Article 13Levering En Nakoming

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. De plaats van levering is het adres dat de consument aan de ondernemer kenbaar heeft gemaakt.
3. With due observance of what is stated in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed of this at the latest 30 days after placing the order. In that case, the consumer is entitled to dissolve the agreement free of charge and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the amount paid by the consumer.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14Duurtransacties: duur, beëindiging en verlenging

Beëindiging:

1. The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a fixed period that provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
3. De consument kan de in de vorige leden bedoelde overeenkomsten opzeggen:
   • te allen tijde en niet beperkt zijn tot opzegging op een bepaald tijdstip of gedurende een bepaalde periode;
   • ten minste op dezelfde wijze als waarop zij door de consument zijn aangegaan;
   • altijd met dezelfde opzegtermijn als de ondernemer voor zichzelf heeft bedongen.

Verlenging:

4. A fixed-term agreement that provides for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
5. By way of exception to the previous paragraph, a fixed-term agreement that provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate the renewed agreement at the end of the renewal with a notice period of no more than one month.
6. Een overeenkomst van bepaalde duur die voorziet in de regelmatige levering van producten of diensten mag alleen stilzwijgend worden hernieuwd voor onbepaalde duur als de consument op elk moment kan opzeggen met een opzegtermijn van maximaal één maand. De opzegtermijn bedraagt maximaal drie maanden als de overeenkomst voorziet in de regelmatige levering van dag-, nieuws- en weekbladen en tijdschriften, maar minder dan één keer per maand.
7. An agreement of limited duration for the regular introductory delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and ends automatically after the trial or introductory period.

Duur:

8. Als een overeenkomst een duur van meer dan één jaar heeft, kan de consument de overeenkomst op elk moment na één jaar opzeggen met een opzegtermijn van maximaal één maand, tenzij redelijkheid en billijkheid zich verzetten tegen opzegging vóór het einde van de overeengekomen duur.

Article 15Betaling

1. Unless otherwise provided in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the withdrawal period starts, or if there is no withdrawal period, within 14 days after the agreement is concluded. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged in the general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
3. The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not meet their payment obligation(s) on time, after the entrepreneur has informed the consumer of the late payment and granted the consumer a period of 14 days to still meet their payment obligations, the consumer will owe statutory interest on the outstanding amount from the day after receipt of the reminder, and the entrepreneur is entitled to charge the consumer the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favour of the consumer.

Article 16Klachtenprocedure

1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Thuiswinkel.org website. The complaint will then be sent to both the relevant entrepreneur and to Thuiswinkel.org.
5. De consument moet de ondernemer minstens 4 weken de tijd geven om de klacht in onderling overleg op te lossen. Na deze termijn ontstaat een geschil dat onder de geschillenprocedure valt.

Article 17Geschillen

1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate. If the entrepreneur directs their activities to the country where the consumer lives, the consumer may also always invoke the mandatory consumer law of their country.
2. Geschillen tussen de consument en de ondernemer over de totstandkoming of uitvoering van overeenkomsten met betrekking tot door deze ondernemer te leveren producten en diensten kunnen, met inachtneming van de onderstaande bepalingen, door zowel de consument als de ondernemer worden voorgelegd aan de Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP Den Haag (www.sgc.nl)
3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing, or in another form to be determined by the Committee, no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. Als de consument een geschil aan de Geschillencommissie wil voorleggen, is de ondernemer aan die keuze gebonden. Bij voorkeur brengt de consument de ondernemer hiervan eerst op de hoogte.
6. If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must state in writing within five weeks after a written request by the entrepreneur whether they also wish to do so or whether they want the dispute to be handled by the competent court. If the entrepreneur does not learn of the consumer’s choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
7. De Geschillencommissie doet uitspraak onder de voorwaarden die in het reglement van de Geschillencommissie zijn vastgelegd. De beslissingen van de Geschillencommissie worden gegeven in de vorm van bindend advies.
8. De Geschillencommissie zal een geschil niet behandelen of zal de behandeling stopzetten als aan de ondernemer uitstel van betaling is verleend, de ondernemer failliet is verklaard of zijn bedrijfsactiviteiten feitelijk heeft stopgezet, voordat het geschil tijdens de zitting van de commissie is behandeld en een eindbeslissing is genomen.
9. If, in addition to the Disputes Committee Thuiswinkel, another recognised disputes committee affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Thuiswinkel is preferably competent for disputes mainly concerning the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid.

Article 18Branchegarantie

1. Thuiswinkel.org guarantees compliance by its members with the binding advice of the Disputes Committee Thuiswinkel, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee revives if the binding advice, after judicial review, has been upheld and the judgment showing this has become final and conclusive. Up to a maximum amount of €10,000 per binding advice, this amount will be paid out by Thuiswinkel.org to the consumer. For amounts exceeding €10,000 per binding advice, €10,000 will be paid out. For the remainder, Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
2. Application of this guarantee requires that the consumer submits a written appeal to Thuiswinkel.org and that they assign their claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds €10,000, the consumer will be offered to assign their claim to Thuiswinkel.org for the part that exceeds €10,000, after which this organisation will, in its own name and at its own expense, claim payment in court to satisfy the consumer.

Article 19Aanvullende of afwijkende bepalingen

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20Wijzigingen in de Thuiswinkel Algemene Voorwaarden

1. Amendments to these terms and conditions are only effective after they have been published in an appropriate manner, with the understanding that in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.

Thuiswinkel.org • www.thuiswinkel.org • Horaplantsoen 20, 6717 LT Ede • P.O. Box 7001, 6710 CB Ede

Annex IModelformulier Voor Herroeping

(vul dit formulier alleen in en stuur het alleen terug als u de overeenkomst wilt herroepen)

– Aan: Moncif Klussenbedrijf (WTW Store)
  Prinses Beatrixlaan 29
  2224 XG Katwijk ZH
  Email: info@wtwstore.com

– Ik/Wij* delen u hierbij mee dat ik/wij* onze overeenkomst herroep(en) met betrekking tot
  de verkoop van de volgende producten:

– Besteld op*/ontvangen op* [datum van bestelling voor diensten of datum van ontvangst voor producten]

– [Naam van consument(en)]
– [Adres van consument(en)]
– [Handtekening van consument(en)] (alleen als dit formulier op papier wordt ingediend)
– [Datum]

* Doorhalen wat niet van toepassing is of invullen wat van toepassing is