Artículo 1Definiciones

En Estos Términos Y Condiciones, Se Aplican Las Siguientes Definiciones:

1. Acuerdo Adicional: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract, and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
2. Plazo De Desistimiento: the period within which the consumer may exercise the right of withdrawal;
3. Consumidor: the natural person who does not act for purposes relating to their trade, business, craft or profession;
4. Día: Día De Calendario;
5. Contenido Digital: Datos Producidos Y Suministrados En Formato Digital;
6. Contrato De Prestación Continua: a contract for the regular supply of goods, services and/or digital content over a certain period;
7. Soporte Duradero: any instrument — including email — that enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future reference for a period appropriate to the purpose, and which allows unchanged reproduction of the stored information;
8. Derecho De Desistimiento: the consumer’s option to withdraw from the distance contract within the withdrawal period;
9. Empresario: la persona física O jurídica que es miembro de Thuiswinkel.org y ofrece A distancia productos Y/o (acceso A) contenido digital Y/o servicios a consumidores;
10. Contrato A Distancia: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for distance sales of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive or additional use is made of one or more techniques for distance communication;
11. Formulario Modelo De Desistimiento: the European model withdrawal form included in Annex I of these terms. Annex I does not have to be provided if the consumer has no right of withdrawal in respect of their order;
12. Medio De Comunicación A Distancia: a means that can be used for concluding a contract without the consumer and entrepreneur having to be in the same place at the same time.

Artículo 2Identidad Del Empresario

Moncif Klussenbedrijf, operando Bajo El Nombre De WTW Store

1. Sitio web: www.wtwstore.com
2. Dirección Registrada: Prinses Beatrixlaan 29, 2224 XG Katwijk ZH, Países Bajos
3. Dirección De Visita: Igual Que La Dirección Registrada
4. Número de teléfono: +31 8 060 22 97
5. Email address: info@wtwstore.com
6. Número De La Cámara De Comercio (Fiscal): 78 758 343
7. Número De Identificación Del IVA: NL003379382B82

Si las actividades del empresario están sujetas a un régimen de autorización pertinente, los datos de la autoridad supervisora se facilitarán al consumidor previa solicitud.

Si El Empresario Ejerce Una Profesión Regulada:

1. the professional association or organisation with which they are affiliated;
2. el título profesional y el lugar en la UE o en el Espacio Económico Europeo donde se concedió;
3. a reference to the professional rules applicable in the Netherlands and instructions on where and how these rules can be accessed.

Artículo 3Aplicabilidad

1. Estos términos y condiciones se aplican a toda oferta realizada por el empresario y a todo contrato a distancia celebrado entre el empresario y el consumidor.
2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate — before the distance contract is concluded — how the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.
3. If the distance contract is concluded electronically, the text of these terms and conditions may, by way of exception to the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon the consumer’s request.
4. If specific product or service conditions also apply in addition to these terms and conditions, paragraphs 2 and 3 apply accordingly, and in the event of conflicting terms the consumer may always invoke the provision that is most favourable to them.

Artículo 4La Oferta

1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, they are a truthful representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
3. Cada oferta contiene información de tal forma que quede claro para el consumidor qué derechos y obligaciones están asociados a la aceptación de la oferta.

Artículo 5El Acuerdo

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. Within the legal framework, the entrepreneur may obtain information about whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the contract, they are entitled to refuse an order or application with reasons, or to attach special conditions to the performance.
5. No later than upon delivery of the product, service or digital content to the consumer, the entrepreneur will provide the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
   1. la dirección de visita del establecimiento del empresario donde el consumidor puede presentar reclamaciones;
   2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   3. información sobre garantías y el servicio posventa existente;
   4. el precio del producto, servicio o contenido digital, incluidos todos los impuestos; cuando proceda, los costes de entrega; y el método de pago, entrega o ejecución del contrato a distancia;
   5. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration;
   6. si el consumidor tiene derecho de desistimiento, el formulario modelo de desistimiento.
6. In the case of a continuous performance contract, the provision in the previous paragraph applies only to the first delivery.

Artículo 6Derecho De Desistimiento

Para Productos:

1. The consumer may dissolve an agreement relating to the purchase of a product during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
2. El Período De Desistimiento Mencionado En El Apartado 1 Comienza Al Día Siguiente De Aquel En Que El Consumidor, O Un Tercero Designado Previamente Por El Consumidor Que No Sea El Transportista, Haya Recibido El Producto, O:
   1. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided the entrepreneur has clearly informed the consumer prior to the ordering process;
   2. Si La Entrega De Un Producto Consta De Diferentes Envíos O Partes: El Día En Que El Consumidor, O Un Tercero Designado Por Él, Recibió El Último Envío O La Última Parte;
   3. for agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, received the first product.

Para Servicios Y Contenidos Digitales No Suministrados En Un Soporte Tangible:

3. The consumer may dissolve a service agreement and an agreement for the supply of digital content not supplied on a tangible medium during a withdrawal period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their reason(s).
4. El Período De Desistimiento Mencionado En El Apartado 3 Comienza Al Día Siguiente De Aquel En Que Se Celebra El Contrato.

Extended withdrawal period for products, services and digital content not supplied on a tangible medium in the event of failure to inform about the right of withdrawal:

5. Si El Empresario No Ha Proporcionado Al Consumidor La Información Legalmente Exigida Sobre El Derecho De Desistimiento O El Formulario Modelo De Desistimiento, El Plazo De Desistimiento Expira Doce Meses Después Del Fin Del Plazo De Desistimiento Original Determinado De Conformidad Con Los Apartados Anteriores Del Presente Artículo.
6. Si El Empresario Proporciona Al Consumidor La Información Mencionada En El Apartado Anterior Dentro De Los Doce Meses Siguientes A La Fecha De Inicio Del Plazo De Desistimiento Original, El Plazo De Desistimiento Expira 14 Días Después Del Día En Que El Consumidor Recibió Dicha Información.

Artículo 7Obligaciones Del Consumidor Durante El Período De Desistimiento

1. During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a shop.
2. The consumer is only liable for diminished value of the product resulting from handling of the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for diminished value of the product if the entrepreneur has not provided the consumer with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8Ejercicio del derecho de desistimiento del consumidor y los costes correspondientes

1. Si el consumidor ejerce el derecho de desistimiento, notificará al empresario dentro del período de desistimiento mediante el formulario modelo de desistimiento o de otra manera inequívoca.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it to (an authorised representative of) the entrepreneur. This is not required if the entrepreneur has offered to collect the product themselves. The consumer has observed the return period in any event if the product is returned before the withdrawal period has expired.
3. El consumidor devuelve el producto con todos los accesorios suministrados, si es razonablemente posible, en su estado y embalaje originales, y de conformidad con las instrucciones razonables y claras proporcionadas por el empresario.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves, the consumer does not have to bear the costs of return.
6. If the consumer withdraws after first expressly requesting that the performance of the service or the supply of gas, water or electricity that is not prepared for sale in a limited volume or specific quantity begins during the withdrawal period, the consumer owes the entrepreneur an amount proportional to that part of the obligation performed by the entrepreneur at the time of withdrawal, compared to full performance of the obligation.
7. The consumer does not bear any costs for the performance of services or supply of water, gas or electricity that is not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:
   1. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form; or
   2. the consumer has not expressly requested commencement of the performance of the service or supply of gas, water, electricity or district heating during the withdrawal period.
8. El consumidor no asume ningún coste por la entrega total o parcial de contenido digital no suministrado en un soporte tangible, si:
   1. prior to delivery, the consumer did not expressly agree to the commencement of performance of the agreement before the end of the withdrawal period;
   2. the consumer did not acknowledge losing the right of withdrawal by giving consent; or
   3. the entrepreneur failed to confirm the consumer’s statement.
9. Si el consumidor ejerce el derecho de desistimiento, todos los acuerdos adicionales quedan resueltos por ministerio de la ley.

Article 9Obligaciones del empresario en caso de desistimiento

1. If the entrepreneur allows the consumer to notify withdrawal electronically, they will send an acknowledgement of receipt promptly after receiving such notification.
2. The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly and no later than 14 days after the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, the entrepreneur may withhold reimbursement until they have received the product or until the consumer provides proof that the product has been returned, whichever is earlier.
3. The entrepreneur uses the same means of payment for reimbursement as the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. Si el consumidor eligió un método de entrega más caro que la entrega estándar menos costosa, el empresario no tiene que reembolsar los costes adicionales del método más caro.

Article 10Exclusión Del Derecho De Desistimiento

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the agreement:

1. Productos o servicios cuyo precio esté sujeto a fluctuaciones en el mercado financiero sobre las que el empresario no tiene influencia y que puedan producirse durante el período de desistimiento;
2. Agreements concluded during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
3. Contratos de servicios, tras la ejecución completa del servicio, pero solo si:
   1. la ejecución haya comenzado con el consentimiento previo expreso del consumidor; y
   2. the consumer has declared that they lose the right of withdrawal once the entrepreneur has fully performed the agreement;
4. Package travel as referred to in Article 7:500 of the Dutch Civil Code and passenger transport contracts;
5. Service agreements for providing accommodation where the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
6. Contratos relativos a actividades de ocio cuando el contrato prevea una fecha o un período específico de ejecución;
7. Products manufactured according to the consumer’s specifications, which are not prefabricated and which are produced on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
8. Productos que se estropean rápidamente o que tienen una vida útil limitada;
9. Sealed products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
10. Productos que, tras la entrega, se mezclan de forma inseparable con otros productos por su naturaleza;
11. Bebidas alcohólicas cuyo precio se acordó en el momento de la celebración del contrato, pero cuya entrega solo puede tener lugar después de 30 días, y cuyo valor real depende de fluctuaciones del mercado sobre las cuales el empresario no tiene ninguna influencia;
12. Grabaciones de audio y vídeo precintadas y software informático cuyo precinto haya sido roto tras la entrega;
13. Periódicos, revistas o publicaciones periódicas, con excepción de las suscripciones a las mismas;
14. El suministro de contenido digital que no se facilite en un soporte material, pero solo si:
    1. la ejecución haya comenzado con el consentimiento previo expreso del consumidor; y
    2. el consumidor ha declarado que por ello pierde su derecho de desistimiento.

Article 11El Precio

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. This dependency on fluctuations and the fact that any prices stated are indicative will be stated in the offer.
3. Los aumentos de precio dentro de los 3 meses posteriores a la celebración del contrato solo están permitidos si son el resultado de disposiciones o normativas legales.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
   1. sean el resultado de disposiciones o normativas legales; o
   2. el consumidor está autorizado a resolver el contrato a partir del día en que entre en vigor el aumento de precio.
5. Los precios indicados en la oferta de productos o servicios incluyen el IVA.

Article 12Ejecución Del Acuerdo Y Garantía Adicional

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
2. Any additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never limits the statutory rights and claims the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to perform their part of the agreement.
3. An additional warranty means any undertaking by the entrepreneur, their supplier, importer or producer whereby they grant the consumer certain rights or claims that go beyond what they are legally obliged to do if they have failed to perform their part of the agreement.

Article 13Entrega Y Cumplimiento

1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. El lugar de entrega es la dirección que el consumidor ha comunicado al empresario.
3. With due observance of what is stated in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed of this at the latest 30 days after placing the order. In that case, the consumer is entitled to dissolve the agreement free of charge and is entitled to any compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the amount paid by the consumer.
5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14Transacciones de duración: duración, rescisión y renovación

Terminación:

1. The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate an agreement entered into for a fixed period that provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
3. El consumidor podrá resolver los contratos mencionados en los párrafos anteriores:
   • en cualquier momento y no estar limitada a la resolución en un momento concreto o durante un período concreto;
   • al menos de la misma manera en que fueron celebrados por el consumidor;
   • siempre con el mismo plazo de preaviso que el empresario haya estipulado para sí mismo.

Renovación:

4. A fixed-term agreement that provides for the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.
5. By way of exception to the previous paragraph, a fixed-term agreement that provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate the renewed agreement at the end of the renewal with a notice period of no more than one month.
6. Un contrato de duración determinada que prevea la entrega regular de productos o servicios solo podrá renovarse tácitamente por tiempo indefinido si el consumidor puede resolverlo en cualquier momento con un preaviso de no más de un mes. El preaviso no será superior a tres meses si el contrato prevé la entrega regular de periódicos diarios, de noticias y semanales, así como de revistas, pero con una frecuencia inferior a una vez al mes.
7. An agreement of limited duration for the regular introductory delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and ends automatically after the trial or introductory period.

Duración:

8. Si un contrato tiene una duración superior a un año, el consumidor podrá resolverlo en cualquier momento después de un año con un preaviso de no más de un mes, salvo que la razonabilidad y la equidad se opongan a la resolución antes de que finalice la duración acordada.

Article 15Pago

1. Unless otherwise provided in the agreement or additional conditions, amounts owed by the consumer must be paid within 14 days after the withdrawal period starts, or if there is no withdrawal period, within 14 days after the agreement is concluded. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.
2. In the sale of products to consumers, the consumer may never be obliged in the general terms and conditions to make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
3. The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. If the consumer does not meet their payment obligation(s) on time, after the entrepreneur has informed the consumer of the late payment and granted the consumer a period of 14 days to still meet their payment obligations, the consumer will owe statutory interest on the outstanding amount from the day after receipt of the reminder, and the entrepreneur is entitled to charge the consumer the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; and 5% on the next €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favour of the consumer.

Article 16Procedimiento De Reclamaciones

1. The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance with this procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.
4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the consumer page of the Thuiswinkel.org website. The complaint will then be sent to both the relevant entrepreneur and to Thuiswinkel.org.
5. El consumidor debe conceder al empresario al menos 4 semanas para resolver la reclamación de mutuo acuerdo. Transcurrido este plazo, surge un litigio que queda sujeto al procedimiento de resolución de litigios.

Article 17Disputas

1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions relate. If the entrepreneur directs their activities to the country where the consumer lives, the consumer may also always invoke the mandatory consumer law of their country.
2. Las controversias entre el consumidor y el empresario relativas a la celebración o la ejecución de contratos relacionados con productos y servicios que deban ser suministrados por este empresario podrán, con la debida observancia de las disposiciones que figuran a continuación, ser sometidas tanto por el consumidor como por el empresario al Comité de Resolución de Conflictos Thuiswinkel, P.O. Box 90600, 2509 LP La Haya (www.sgc.nl)
3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time.
4. If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing, or in another form to be determined by the Committee, no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
5. Si el consumidor desea someter una controversia al Comité de Resolución de Conflictos, el empresario queda vinculado por esta elección. Preferiblemente, el consumidor informará primero al empresario.
6. If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must state in writing within five weeks after a written request by the entrepreneur whether they also wish to do so or whether they want the dispute to be handled by the competent court. If the entrepreneur does not learn of the consumer’s choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.
7. El Comité de Resolución de Conflictos dicta resolución en las condiciones establecidas en su reglamento. Las decisiones del Comité de Resolución de Conflictos se emiten en forma de dictamen vinculante.
8. El Comité de Resolución de Conflictos no tramitará una controversia o dejará de tramitarla si al empresario se le ha concedido una suspensión de pagos, ha sido declarado en quiebra o ha cesado efectivamente sus actividades comerciales, antes de que la controversia haya sido examinada en la sesión del Comité y se haya dictado una decisión final.
9. If, in addition to the Disputes Committee Thuiswinkel, another recognised disputes committee affiliated with the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute (Kifid) is competent, the Disputes Committee Thuiswinkel is preferably competent for disputes mainly concerning the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid.

Article 18Garantía Del Sector

1. Thuiswinkel.org guarantees compliance by its members with the binding advice of the Disputes Committee Thuiswinkel, unless the member decides to submit the binding advice to the court for review within two months after it has been sent. This guarantee revives if the binding advice, after judicial review, has been upheld and the judgment showing this has become final and conclusive. Up to a maximum amount of €10,000 per binding advice, this amount will be paid out by Thuiswinkel.org to the consumer. For amounts exceeding €10,000 per binding advice, €10,000 will be paid out. For the remainder, Thuiswinkel.org has an obligation of effort to ensure that the member complies with the binding advice.
2. Application of this guarantee requires that the consumer submits a written appeal to Thuiswinkel.org and that they assign their claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds €10,000, the consumer will be offered to assign their claim to Thuiswinkel.org for the part that exceeds €10,000, after which this organisation will, in its own name and at its own expense, claim payment in court to satisfy the consumer.

Article 19Disposiciones adicionales o divergentes

Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible manner on a durable medium.

Article 20Modificaciones de los Términos y Condiciones de Thuiswinkel

1. Amendments to these terms and conditions are only effective after they have been published in an appropriate manner, with the understanding that in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.

Thuiswinkel.org • www.thuiswinkel.org • Horaplantsoen 20, 6717 LT Ede • P.O. Box 7001, 6710 CB Ede

Annex IFormulario Modelo De Desistimiento

(cumplimente y devuelva este formulario solo si desea desistir del contrato)

– A: Moncif Klussenbedrijf (WTW Store)
  Prinses Beatrixlaan 29
  2224 XG Katwijk ZH
  Email: info@wtwstore.com

– Yo/Nosotros* le informo/informamos por la presente que yo/nosotros* desisto/desistimos de nuestro contrato relativo a
  la venta de los siguientes productos:

– Pedido el*/recibido el* [fecha del pedido para servicios o fecha de recepción para productos]

– [Nombre del/de los consumidor(es)]
– [Dirección del/de los consumidor(es)]
– [Firma del/de los consumidor(es)] (solo si este formulario se presenta en papel)
– [Fecha]

* Elimine lo que no corresponda o complete lo que corresponda