{"id":5508,"date":"2026-01-25T02:16:49","date_gmt":"2026-01-25T01:16:49","guid":{"rendered":"http:\/\/wtwstore.com\/?page_id=5508"},"modified":"2026-03-25T20:31:44","modified_gmt":"2026-03-25T19:31:44","slug":"reviews-and-customer-ratings","status":"publish","type":"page","link":"https:\/\/wtwstore.com\/sverige\/reviews-and-customer-ratings","title":{"rendered":"Recensioner och kundbetyg"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5508\" class=\"elementor elementor-5508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0963d e-flex e-con-boxed e-con e-parent\" data-id=\"cd0963d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7aa2b5 elementor-widget elementor-widget-html\" data-id=\"e7aa2b5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"wtw-terms\">\r\n  <style>\r\n    :root {\r\n      --wtw-primary: #FF6600;\r\n      --wtw-primary-soft: #FDF3EC;\r\n      --wtw-dark: #050b16;\r\n      --wtw-text: #111827;\r\n      --wtw-muted: #6b7280;\r\n      --wtw-border: #e5e7eb;\r\n      --wtw-radius-lg: 18px;\r\n      --wtw-radius-xl: 26px;\r\n      --wtw-shadow-soft: 0 18px 45px rgba(15, 23, 42, 0.16);\r\n    }\r\n\r\n    .wtw-terms {\r\n      font-family: system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\r\n      color: var(--wtw-text);\r\n      line-height: 1.6;\r\n      background: linear-gradient(180deg, #fffaf7 0%, #fff3eb 100%);\r\n      padding: 3rem 2rem 4rem;\r\n    }\r\n\r\n    .wtw-terms-inner {\r\n      max-width: 100%;\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .wtw-terms-header {\r\n      background: radial-gradient(circle at 0 0, rgba(255, 102, 0, 0.16), transparent 55%),\r\n        radial-gradient(circle at 100% 0, rgba(5, 11, 22, 0.6), transparent 55%),\r\n        linear-gradient(135deg, #050b16, #07142a);\r\n      color: #fff;\r\n      padding: 2.4rem 2.6rem 2.1rem;\r\n      border-radius: var(--wtw-radius-xl);\r\n      box-shadow: var(--wtw-shadow-soft);\r\n      margin-bottom: 2.5rem;\r\n      position: relative;\r\n      overflow: hidden;\r\n    }\r\n\r\n    .wtw-terms-header::after {\r\n      content: \"\";\r\n      position: absolute;\r\n      inset: 0;\r\n      background: radial-gradient(circle at 80% 120%, rgba(255, 102, 0, 0.2), transparent 55%);\r\n      opacity: 0.9;\r\n      pointer-events: none;\r\n    }\r\n\r\n    .wtw-terms-header-inner {\r\n      position: relative;\r\n      z-index: 1;\r\n      display: flex;\r\n      flex-direction: column;\r\n      justify-content: center;\r\n      align-items: center;\r\n    }\r\n\r\n    .wtw-terms-pill {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.55rem;\r\n      padding: 0.3rem 0.9rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.6);\r\n      border: 1px solid rgba(148, 163, 184, 0.35);\r\n      font-size: 0.82rem;\r\n      letter-spacing: 0.04em;\r\n      text-transform: uppercase;\r\n      margin-bottom: 0.9rem;\r\n    }\r\n\r\n    .wtw-terms-pill-dot {\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      box-shadow: 0 0 0 5px rgba(255, 102, 0, 0.35);\r\n    }\r\n\r\n    .wtw-terms h1 {\r\n      font-size: clamp(1.7rem, 2.4vw, 2.1rem);\r\n      margin: 0 0 0.4rem;\r\n    }\r\n\r\n    .wtw-terms-subtitle {\r\n      margin: 0;\r\n      font-size: 0.98rem;\r\n      color: rgba(226, 232, 240, 0.9);\r\n      text-align: center\r\n    }\r\n\r\n    .wtw-terms-meta {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 0.8rem 1.8rem;\r\n      margin-top: 1.25rem;\r\n      font-size: 0.86rem;\r\n      color: rgba(203, 213, 225, 0.95);\r\n    }\r\n\r\n    .wtw-terms-meta span {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.45rem;\r\n      padding: 0.35rem 0.85rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.7);\r\n      border: 1px solid rgba(148, 163, 184, 0.4);\r\n    }\r\n\r\n    .wtw-terms-meta span::before {\r\n      content: \"\";\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: rgba(148, 163, 184, 0.95);\r\n    }\r\n\r\n    .wtw-terms-layout {\r\n      display: grid;\r\n      grid-template-columns: minmax(0, 260px) minmax(0, 1fr);\r\n      gap: 1.75rem;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-layout {\r\n        grid-template-columns: minmax(0, 1fr);\r\n      }\r\n    }\r\n\r\n    .wtw-terms-sidebar {\r\n      position: sticky;\r\n      top: 1.1rem;\r\n      align-self: flex-start;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n    }\r\n\r\n    .wtw-terms-card {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      box-shadow: 0 14px 30px rgba(15, 23, 42, 0.08);\r\n      padding: 1.4rem 1.5rem 1.5rem;\r\n    }\r\n\r\n    .wtw-terms-toc-title {\r\n      font-size: 0.92rem;\r\n      font-weight: 600;\r\n      text-transform: uppercase;\r\n      letter-spacing: 0.06em;\r\n      color: var(--wtw-muted);\r\n      margin-bottom: 0.6rem;\r\n    }\r\n\r\n    .wtw-terms-toc {\r\n      list-style: none;\r\n      padding: 0;\r\n      margin: 0;\r\n      font-size: 0.9rem;\r\n      max-height: 420px;\r\n      overflow: auto;\r\n    }\r\n\r\n    .wtw-terms-toc li+li {\r\n      margin-top: 0.22rem;\r\n    }\r\n\r\n    .wtw-terms-toc a {\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.5rem;\r\n      padding: 0.4rem 0.55rem;\r\n      border-radius: 999px;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n      border: 1px solid transparent;\r\n      transition: all 0.16s ease;\r\n    }\r\n\r\n    .wtw-terms-toc a span {\r\n      white-space: nowrap;\r\n      color: var(--wtw-muted);\r\n      font-size: 0.8rem;\r\n      flex-shrink: 0;\r\n    }\r\n\r\n    .wtw-terms-toc a strong {\r\n      font-weight: 500;\r\n    }\r\n\r\n    .wtw-terms-toc a:hover {\r\n      border-color: rgba(232, 89, 14, 0.4);\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-contact {\r\n      margin-top: 1.1rem;\r\n      border-top: 1px dashed var(--wtw-border);\r\n      padding-top: 0.9rem;\r\n      font-size: 0.86rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-contact strong {\r\n      color: var(--wtw-text);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-contact a {\r\n      color: var(--wtw-text);\r\n      text-decoration: none;\r\n      border-bottom: 1px solid rgba(255, 102, 0, 0.45);\r\n    }\r\n\r\n    .wtw-terms-contact a:hover {\r\n      color: #FF6600;\r\n      border-bottom-color: #FF6600;\r\n    }\r\n\r\n    .wtw-terms-main {\r\n      display: flex;\r\n      flex-direction: column;\r\n      gap: 1.4rem;\r\n    }\r\n\r\n    .wtw-terms-article {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      padding: 1.35rem 1.6rem 1.25rem;\r\n      box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);\r\n    }\r\n\r\n    .wtw-terms-article+.wtw-terms-article {\r\n      margin-top: 0.35rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 {\r\n      margin: 0 0 0.4rem;\r\n      font-size: 1.05rem;\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.55rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 span {\r\n      font-size: 0.86rem;\r\n      padding: 0.1rem 0.55rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n      border: 1px solid rgba(255, 102, 0, 0.35);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-article p {\r\n      margin: 0.35rem 0;\r\n      font-size: 0.95rem;\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-article ol {\r\n      margin: 0.35rem 0 0.35rem 1.1rem;\r\n      padding-left: 0.2rem;\r\n      font-size: 0.95rem;\r\n    }\r\n\r\n    .wtw-terms-article li+li {\r\n      margin-top: 0.15rem;\r\n    }\r\n\r\n    .wtw-terms-note {\r\n      font-size: 0.85rem;\r\n      color: var(--wtw-muted);\r\n      margin-top: 0.5rem;\r\n    }\r\n\r\n    .wtw-terms-footer {\r\n      margin-top: 2.1rem;\r\n      text-align: right;\r\n      font-size: 0.88rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-top {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.4rem;\r\n      padding: 0.3rem 0.85rem;\r\n      border-radius: 999px;\r\n      border: 1px solid rgba(148, 163, 184, 0.6);\r\n      background: #fff;\r\n      cursor: pointer;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n    }\r\n\r\n    .wtw-terms-top:hover {\r\n      border-color: var(--wtw-primary);\r\n    }\r\n\r\n    html {\r\n      scroll-behavior: smooth;\r\n    }\r\n\r\n    .wtw-terms-download {\r\n      margin-top: 1.3rem;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      padding: 0.55rem 1.5rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      color: #111827 !important;\r\n      font-weight: 600;\r\n      font-size: 0.9rem;\r\n      text-decoration: none;\r\n      box-shadow: 0 14px 32px rgba(15, 23, 42, 0.45);\r\n      transition: all 0.15s ease;\r\n      letter-spacing: 0.01em;\r\n      white-space: nowrap;\r\n    }\r\n\r\n    .wtw-terms-download:hover {\r\n      background: #E8590E;\r\n      transform: translateY(-1px);\r\n      box-shadow: 0 18px 40px rgba(15, 23, 42, 0.5);\r\n    }\r\n\r\n    @media only screen and (max-width: 600px) {\r\n      .wtw-terms-download {\r\n        width: 100%;\r\n        white-space: normal;\r\n      }\r\n\r\n      .wtw-terms {\r\n        padding: 2rem 1rem 3rem;\r\n      }\r\n\r\n      .wtw-terms-header {\r\n        padding: 1.8rem 1.4rem 1.6rem;\r\n        border-radius: 26px;\r\n      }\r\n\r\n      .wtw-terms-header-inner {\r\n        max-width: 100%;\r\n        margin: 0 auto;\r\n        text-align: center;\r\n      }\r\n\r\n      .wtw-terms-pill {\r\n        justify-content: center;\r\n        margin-inline: auto;\r\n      }\r\n\r\n      .wtw-terms-meta {\r\n        justify-content: center;\r\n      }\r\n\r\n      .wtw-terms-layout {\r\n        gap: 1.25rem;\r\n      }\r\n\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n\r\n      .wtw-terms-card {\r\n        padding: 1.2rem 1.1rem 1.2rem;\r\n      }\r\n\r\n      .wtw-terms-article {\r\n        padding: 1.2rem 1.2rem 1.1rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 {\r\n        flex-direction: column;\r\n        align-items: flex-start;\r\n        gap: 0.35rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 span {\r\n        align-self: flex-start;\r\n      }\r\n\r\n      .wtw-terms-article p,\r\n      .wtw-terms-article ol {\r\n        font-size: 0.92rem;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"wtw-terms-inner\" id=\"reviews-top\">\r\n    <header class=\"wtw-terms-header\">\r\n      <div class=\"wtw-terms-header-inner\">\r\n        <div class=\"wtw-terms-pill\">\r\n          <span class=\"wtw-terms-pill-dot\"><\/span>\r\n          Kundservice \u2022 wtwstore.com\r\n        <\/div>\r\n        <h1>Recensioner &amp; Kundbetyg<\/h1>\r\n        <p class=\"wtw-terms-subtitle\">\r\n          On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real\r\n          customer experiences.\r\n        <\/p>\r\n        <div class=\"wtw-terms-meta\">\r\n          <span>Recensioner via Trustpilot<\/span>\r\n          <span>Endast riktiga kunder<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n\r\n    <div class=\"wtw-terms-layout\">\r\n      <aside class=\"wtw-terms-sidebar\">\r\n        <div class=\"wtw-terms-card\">\r\n          <div class=\"wtw-terms-toc-title\">Inneh\u00e5llsf\u00f6rteckning<\/div>\r\n          <ol class=\"wtw-terms-toc\">\r\n            <li><a href=\"#reviews-1\"><span>Avsnitt 1<\/span><strong>K\u00e4lla till v\u00e5ra recensioner<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-2\"><span>Avsnitt 2<\/span><strong>Verkliga och verifierade upplevelser<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-3\"><span>Avsnitt 3<\/span><strong>How we handle positive and negative\r\n                  reviews<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-4\"><span>Avsnitt 4<\/span><strong>Trustpilots recensionspolicy<\/strong><\/a><\/li>\r\n          <\/ol>\r\n        <\/div>\r\n      <\/aside>\r\n\r\n      <main class=\"wtw-terms-main\">\r\n        <article class=\"wtw-terms-article\" id=\"reviews-1\">\r\n          <h2><span>Avsnitt 1<\/span>K\u00e4lla till v\u00e5ra recensioner<\/h2>\r\n          <p>\r\n            Recensionerna Du Ser P\u00e5 wtwstore.com Samlas In Via <strong>Trustpilot<\/strong>, an independent third\r\n            party specialising in customer reviews.\r\n          <\/p>\r\n          <ul>\r\n            <li>After placing an order with WTW Store, customers may receive an invitation from Trustpilot to write a\r\n              review.<\/li>\r\n            <li>Recensioner Publiceras P\u00e5 Trustpilot Och Visas Sedan P\u00e5 V\u00e5r Webbplats (Till Exempel Via Widgetar).<\/li>\r\n            <li>WTW Store Kan Inte Skapa Recensioner \u00c5t Kunder.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-2\">\r\n          <h2><span>Avsnitt 2<\/span>Verkliga och verifierade upplevelser<\/h2>\r\n          <p>Vi Tycker Det \u00c4r Viktigt Att Recensioner Bygger P\u00e5 Verkliga Erfarenheter. D\u00e4rf\u00f6r:<\/p>\r\n          <ul>\r\n            <li>review invitations are generally sent only to customers who placed an order or had actual contact with\r\n              us about a purchase or service;<\/li>\r\n            <li>varje recensent kan endast l\u00e4mna ett betyg via sitt eget Trustpilot-konto;<\/li>\r\n            <li>Trustpilot checks reviews for, among other things, spam, inappropriate language, and potential fake\r\n              reviews.<\/li>\r\n          <\/ul>\r\n          <p class=\"wtw-terms-note\">\r\n            This helps ensure that reviews come from people with a real purchase or service experience \u2014 in other words,\r\n            \u201creal reviews\u201d.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-3\">\r\n          <h2><span>Avsnitt 3<\/span>Hur vi hanterar positiva och negativa recensioner<\/h2>\r\n          <ul>\r\n            <li>WTW Store does not pay for positive reviews and does not reward customers for leaving a particular\r\n              rating.<\/li>\r\n            <li>Vi tar inte bort negativa recensioner bara f\u00f6r att de \u00e4r negativa.<\/li>\r\n            <li>\r\n              If a review may violate Trustpilot\u2019s guidelines (e.g., offensive content or not based on a genuine\r\n              experience),\r\n              we can report it to Trustpilot for investigation.\r\n            <\/li>\r\n            <li>N\u00e4r det \u00e4r m\u00f6jligt svarar vi p\u00e5 recensioner f\u00f6r att hj\u00e4lpa till att l\u00f6sa problem tillsammans med kunden.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-4\">\r\n          <h2><span>Avsnitt 4<\/span>Trustpilots recensionspolicy<\/h2>\r\n          <p>\r\n            Trustpilot applies its own guidelines for reviewers and businesses. You can read these guidelines on\r\n            Trustpilot\u2019s website:\r\n          <\/p>\r\n          <p>\r\n            <a href=\"https:\/\/legal.trustpilot.com\/for-reviewers\/guidelines-for-reviewers\" target=\"_blank\"\r\n              rel=\"noopener\">\r\n              Visa Trustpilots Riktlinjer F\u00f6r Recensenter\r\n            <\/a>\r\n          <\/p>\r\n          <p class=\"wtw-terms-note\">\r\n            This page provides detailed information on how Trustpilot handles reviews, which rules apply to reviewers,\r\n            and how misuse is prevented.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <div class=\"wtw-terms-footer\">\r\n          <a href=\"#reviews-top\" class=\"wtw-terms-top\">Tillbaka Till Toppen \u2934<\/a>\r\n        <\/div>\r\n      <\/main>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. Reviews via Trustpilot Real customers only Table of contents Section 1Source of our reviews Section 2Real and verified experiences Section 3How we handle positive [&hellip;]<\/p>","protected":false},"author":7,"featured_media":5651,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5508","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reviews and customer ratings | WTW Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wtwstore.com\/sverige\/reviews-and-customer-ratings\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reviews and customer ratings | WTW Store\" \/>\n<meta property=\"og:description\" content=\"Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. 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