{"id":5508,"date":"2026-01-25T02:16:49","date_gmt":"2026-01-25T01:16:49","guid":{"rendered":"http:\/\/wtwstore.com\/?page_id=5508"},"modified":"2026-03-25T20:31:44","modified_gmt":"2026-03-25T19:31:44","slug":"reviews-and-customer-ratings","status":"publish","type":"page","link":"https:\/\/wtwstore.com\/pt\/reviews-and-customer-ratings","title":{"rendered":"Avalia\u00e7\u00f5es e classifica\u00e7\u00f5es de clientes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5508\" class=\"elementor elementor-5508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0963d e-flex e-con-boxed e-con e-parent\" data-id=\"cd0963d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7aa2b5 elementor-widget elementor-widget-html\" data-id=\"e7aa2b5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"wtw-terms\">\r\n  <style>\r\n    :root {\r\n      --wtw-primary: #FF6600;\r\n      --wtw-primary-soft: #FDF3EC;\r\n      --wtw-dark: #050b16;\r\n      --wtw-text: #111827;\r\n      --wtw-muted: #6b7280;\r\n      --wtw-border: #e5e7eb;\r\n      --wtw-radius-lg: 18px;\r\n      --wtw-radius-xl: 26px;\r\n      --wtw-shadow-soft: 0 18px 45px rgba(15, 23, 42, 0.16);\r\n    }\r\n\r\n    .wtw-terms {\r\n      font-family: system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\r\n      color: var(--wtw-text);\r\n      line-height: 1.6;\r\n      background: linear-gradient(180deg, #fffaf7 0%, #fff3eb 100%);\r\n      padding: 3rem 2rem 4rem;\r\n    }\r\n\r\n    .wtw-terms-inner {\r\n      max-width: 100%;\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .wtw-terms-header {\r\n      background: radial-gradient(circle at 0 0, rgba(255, 102, 0, 0.16), transparent 55%),\r\n        radial-gradient(circle at 100% 0, rgba(5, 11, 22, 0.6), transparent 55%),\r\n        linear-gradient(135deg, #050b16, #07142a);\r\n      color: #fff;\r\n      padding: 2.4rem 2.6rem 2.1rem;\r\n      border-radius: var(--wtw-radius-xl);\r\n      box-shadow: var(--wtw-shadow-soft);\r\n      margin-bottom: 2.5rem;\r\n      position: relative;\r\n      overflow: hidden;\r\n    }\r\n\r\n    .wtw-terms-header::after {\r\n      content: \"\";\r\n      position: absolute;\r\n      inset: 0;\r\n      background: radial-gradient(circle at 80% 120%, rgba(255, 102, 0, 0.2), transparent 55%);\r\n      opacity: 0.9;\r\n      pointer-events: none;\r\n    }\r\n\r\n    .wtw-terms-header-inner {\r\n      position: relative;\r\n      z-index: 1;\r\n      display: flex;\r\n      flex-direction: column;\r\n      justify-content: center;\r\n      align-items: center;\r\n    }\r\n\r\n    .wtw-terms-pill {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.55rem;\r\n      padding: 0.3rem 0.9rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.6);\r\n      border: 1px solid rgba(148, 163, 184, 0.35);\r\n      font-size: 0.82rem;\r\n      letter-spacing: 0.04em;\r\n      text-transform: uppercase;\r\n      margin-bottom: 0.9rem;\r\n    }\r\n\r\n    .wtw-terms-pill-dot {\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      box-shadow: 0 0 0 5px rgba(255, 102, 0, 0.35);\r\n    }\r\n\r\n    .wtw-terms h1 {\r\n      font-size: clamp(1.7rem, 2.4vw, 2.1rem);\r\n      margin: 0 0 0.4rem;\r\n    }\r\n\r\n    .wtw-terms-subtitle {\r\n      margin: 0;\r\n      font-size: 0.98rem;\r\n      color: rgba(226, 232, 240, 0.9);\r\n      text-align: center\r\n    }\r\n\r\n    .wtw-terms-meta {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 0.8rem 1.8rem;\r\n      margin-top: 1.25rem;\r\n      font-size: 0.86rem;\r\n      color: rgba(203, 213, 225, 0.95);\r\n    }\r\n\r\n    .wtw-terms-meta span {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.45rem;\r\n      padding: 0.35rem 0.85rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.7);\r\n      border: 1px solid rgba(148, 163, 184, 0.4);\r\n    }\r\n\r\n    .wtw-terms-meta span::before {\r\n      content: \"\";\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: rgba(148, 163, 184, 0.95);\r\n    }\r\n\r\n    .wtw-terms-layout {\r\n      display: grid;\r\n      grid-template-columns: minmax(0, 260px) minmax(0, 1fr);\r\n      gap: 1.75rem;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-layout {\r\n        grid-template-columns: minmax(0, 1fr);\r\n      }\r\n    }\r\n\r\n    .wtw-terms-sidebar {\r\n      position: sticky;\r\n      top: 1.1rem;\r\n      align-self: flex-start;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n    }\r\n\r\n    .wtw-terms-card {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      box-shadow: 0 14px 30px rgba(15, 23, 42, 0.08);\r\n      padding: 1.4rem 1.5rem 1.5rem;\r\n    }\r\n\r\n    .wtw-terms-toc-title {\r\n      font-size: 0.92rem;\r\n      font-weight: 600;\r\n      text-transform: uppercase;\r\n      letter-spacing: 0.06em;\r\n      color: var(--wtw-muted);\r\n      margin-bottom: 0.6rem;\r\n    }\r\n\r\n    .wtw-terms-toc {\r\n      list-style: none;\r\n      padding: 0;\r\n      margin: 0;\r\n      font-size: 0.9rem;\r\n      max-height: 420px;\r\n      overflow: auto;\r\n    }\r\n\r\n    .wtw-terms-toc li+li {\r\n      margin-top: 0.22rem;\r\n    }\r\n\r\n    .wtw-terms-toc a {\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.5rem;\r\n      padding: 0.4rem 0.55rem;\r\n      border-radius: 999px;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n      border: 1px solid transparent;\r\n      transition: all 0.16s ease;\r\n    }\r\n\r\n    .wtw-terms-toc a span {\r\n      white-space: nowrap;\r\n      color: var(--wtw-muted);\r\n      font-size: 0.8rem;\r\n      flex-shrink: 0;\r\n    }\r\n\r\n    .wtw-terms-toc a strong {\r\n      font-weight: 500;\r\n    }\r\n\r\n    .wtw-terms-toc a:hover {\r\n      border-color: rgba(232, 89, 14, 0.4);\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-contact {\r\n      margin-top: 1.1rem;\r\n      border-top: 1px dashed var(--wtw-border);\r\n      padding-top: 0.9rem;\r\n      font-size: 0.86rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-contact strong {\r\n      color: var(--wtw-text);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-contact a {\r\n      color: var(--wtw-text);\r\n      text-decoration: none;\r\n      border-bottom: 1px solid rgba(255, 102, 0, 0.45);\r\n    }\r\n\r\n    .wtw-terms-contact a:hover {\r\n      color: #FF6600;\r\n      border-bottom-color: #FF6600;\r\n    }\r\n\r\n    .wtw-terms-main {\r\n      display: flex;\r\n      flex-direction: column;\r\n      gap: 1.4rem;\r\n    }\r\n\r\n    .wtw-terms-article {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      padding: 1.35rem 1.6rem 1.25rem;\r\n      box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);\r\n    }\r\n\r\n    .wtw-terms-article+.wtw-terms-article {\r\n      margin-top: 0.35rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 {\r\n      margin: 0 0 0.4rem;\r\n      font-size: 1.05rem;\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.55rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 span {\r\n      font-size: 0.86rem;\r\n      padding: 0.1rem 0.55rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n      border: 1px solid rgba(255, 102, 0, 0.35);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-article p {\r\n      margin: 0.35rem 0;\r\n      font-size: 0.95rem;\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-article ol {\r\n      margin: 0.35rem 0 0.35rem 1.1rem;\r\n      padding-left: 0.2rem;\r\n      font-size: 0.95rem;\r\n    }\r\n\r\n    .wtw-terms-article li+li {\r\n      margin-top: 0.15rem;\r\n    }\r\n\r\n    .wtw-terms-note {\r\n      font-size: 0.85rem;\r\n      color: var(--wtw-muted);\r\n      margin-top: 0.5rem;\r\n    }\r\n\r\n    .wtw-terms-footer {\r\n      margin-top: 2.1rem;\r\n      text-align: right;\r\n      font-size: 0.88rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-top {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.4rem;\r\n      padding: 0.3rem 0.85rem;\r\n      border-radius: 999px;\r\n      border: 1px solid rgba(148, 163, 184, 0.6);\r\n      background: #fff;\r\n      cursor: pointer;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n    }\r\n\r\n    .wtw-terms-top:hover {\r\n      border-color: var(--wtw-primary);\r\n    }\r\n\r\n    html {\r\n      scroll-behavior: smooth;\r\n    }\r\n\r\n    .wtw-terms-download {\r\n      margin-top: 1.3rem;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      padding: 0.55rem 1.5rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      color: #111827 !important;\r\n      font-weight: 600;\r\n      font-size: 0.9rem;\r\n      text-decoration: none;\r\n      box-shadow: 0 14px 32px rgba(15, 23, 42, 0.45);\r\n      transition: all 0.15s ease;\r\n      letter-spacing: 0.01em;\r\n      white-space: nowrap;\r\n    }\r\n\r\n    .wtw-terms-download:hover {\r\n      background: #E8590E;\r\n      transform: translateY(-1px);\r\n      box-shadow: 0 18px 40px rgba(15, 23, 42, 0.5);\r\n    }\r\n\r\n    @media only screen and (max-width: 600px) {\r\n      .wtw-terms-download {\r\n        width: 100%;\r\n        white-space: normal;\r\n      }\r\n\r\n      .wtw-terms {\r\n        padding: 2rem 1rem 3rem;\r\n      }\r\n\r\n      .wtw-terms-header {\r\n        padding: 1.8rem 1.4rem 1.6rem;\r\n        border-radius: 26px;\r\n      }\r\n\r\n      .wtw-terms-header-inner {\r\n        max-width: 100%;\r\n        margin: 0 auto;\r\n        text-align: center;\r\n      }\r\n\r\n      .wtw-terms-pill {\r\n        justify-content: center;\r\n        margin-inline: auto;\r\n      }\r\n\r\n      .wtw-terms-meta {\r\n        justify-content: center;\r\n      }\r\n\r\n      .wtw-terms-layout {\r\n        gap: 1.25rem;\r\n      }\r\n\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n\r\n      .wtw-terms-card {\r\n        padding: 1.2rem 1.1rem 1.2rem;\r\n      }\r\n\r\n      .wtw-terms-article {\r\n        padding: 1.2rem 1.2rem 1.1rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 {\r\n        flex-direction: column;\r\n        align-items: flex-start;\r\n        gap: 0.35rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 span {\r\n        align-self: flex-start;\r\n      }\r\n\r\n      .wtw-terms-article p,\r\n      .wtw-terms-article ol {\r\n        font-size: 0.92rem;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"wtw-terms-inner\" id=\"reviews-top\">\r\n    <header class=\"wtw-terms-header\">\r\n      <div class=\"wtw-terms-header-inner\">\r\n        <div class=\"wtw-terms-pill\">\r\n          <span class=\"wtw-terms-pill-dot\"><\/span>\r\n          Servi\u00e7o Ao Cliente \u2022 wtwstore.com\r\n        <\/div>\r\n        <h1>Avalia\u00e7\u00f5es &amp; Classifica\u00e7\u00f5es De Clientes<\/h1>\r\n        <p class=\"wtw-terms-subtitle\">\r\n          On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real\r\n          customer experiences.\r\n        <\/p>\r\n        <div class=\"wtw-terms-meta\">\r\n          <span>Avalia\u00e7\u00f5es via Trustpilot<\/span>\r\n          <span>Apenas clientes reais<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n\r\n    <div class=\"wtw-terms-layout\">\r\n      <aside class=\"wtw-terms-sidebar\">\r\n        <div class=\"wtw-terms-card\">\r\n          <div class=\"wtw-terms-toc-title\">\u00cdndice<\/div>\r\n          <ol class=\"wtw-terms-toc\">\r\n            <li><a href=\"#reviews-1\"><span>Sec\u00e7\u00e3o 1<\/span><strong>Origem das nossas avalia\u00e7\u00f5es<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-2\"><span>Sec\u00e7\u00e3o 2<\/span><strong>Experi\u00eancias reais e verificadas<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-3\"><span>Sec\u00e7\u00e3o 3<\/span><strong>How we handle positive and negative\r\n                  reviews<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-4\"><span>Sec\u00e7\u00e3o 4<\/span><strong>Pol\u00edtica de avalia\u00e7\u00f5es da Trustpilot<\/strong><\/a><\/li>\r\n          <\/ol>\r\n        <\/div>\r\n      <\/aside>\r\n\r\n      <main class=\"wtw-terms-main\">\r\n        <article class=\"wtw-terms-article\" id=\"reviews-1\">\r\n          <h2><span>Sec\u00e7\u00e3o 1<\/span>Origem das nossas avalia\u00e7\u00f5es<\/h2>\r\n          <p>\r\n            As Avalia\u00e7\u00f5es Que V\u00eas No wtwstore.com S\u00e3o Recolhidas Via <strong>Trustpilot<\/strong>, an independent third\r\n            party specialising in customer reviews.\r\n          <\/p>\r\n          <ul>\r\n            <li>After placing an order with WTW Store, customers may receive an invitation from Trustpilot to write a\r\n              review.<\/li>\r\n            <li>As Avalia\u00e7\u00f5es S\u00e3o Publicadas Na Trustpilot E Depois Apresentadas No Nosso Site (Por Exemplo, Atrav\u00e9s De Widgets).<\/li>\r\n            <li>A WTW Store N\u00e3o Pode Criar Avalia\u00e7\u00f5es Em Nome Dos Clientes.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-2\">\r\n          <h2><span>Sec\u00e7\u00e3o 2<\/span>Experi\u00eancias reais e verificadas<\/h2>\r\n          <p>Consideramos Importante Que As Avalia\u00e7\u00f5es Se Baseiem Em Experi\u00eancias Reais. Por Isso:<\/p>\r\n          <ul>\r\n            <li>review invitations are generally sent only to customers who placed an order or had actual contact with\r\n              us about a purchase or service;<\/li>\r\n            <li>cada avaliador s\u00f3 pode deixar uma classifica\u00e7\u00e3o atrav\u00e9s da sua pr\u00f3pria conta Trustpilot;<\/li>\r\n            <li>Trustpilot checks reviews for, among other things, spam, inappropriate language, and potential fake\r\n              reviews.<\/li>\r\n          <\/ul>\r\n          <p class=\"wtw-terms-note\">\r\n            This helps ensure that reviews come from people with a real purchase or service experience \u2014 in other words,\r\n            \u201creal reviews\u201d.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-3\">\r\n          <h2><span>Sec\u00e7\u00e3o 3<\/span>Como lidamos com avalia\u00e7\u00f5es positivas e negativas<\/h2>\r\n          <ul>\r\n            <li>WTW Store does not pay for positive reviews and does not reward customers for leaving a particular\r\n              rating.<\/li>\r\n            <li>N\u00e3o removemos avalia\u00e7\u00f5es negativas apenas por serem negativas.<\/li>\r\n            <li>\r\n              If a review may violate Trustpilot\u2019s guidelines (e.g., offensive content or not based on a genuine\r\n              experience),\r\n              we can report it to Trustpilot for investigation.\r\n            <\/li>\r\n            <li>Sempre que poss\u00edvel, respondemos \u00e0s avalia\u00e7\u00f5es para ajudar a resolver os problemas juntamente com o cliente.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-4\">\r\n          <h2><span>Sec\u00e7\u00e3o 4<\/span>Pol\u00edtica de avalia\u00e7\u00f5es da Trustpilot<\/h2>\r\n          <p>\r\n            Trustpilot applies its own guidelines for reviewers and businesses. You can read these guidelines on\r\n            Trustpilot\u2019s website:\r\n          <\/p>\r\n          <p>\r\n            <a href=\"https:\/\/legal.trustpilot.com\/for-reviewers\/guidelines-for-reviewers\" target=\"_blank\"\r\n              rel=\"noopener\">\r\n              Ver As Diretrizes Da Trustpilot Para Avaliadores\r\n            <\/a>\r\n          <\/p>\r\n          <p class=\"wtw-terms-note\">\r\n            This page provides detailed information on how Trustpilot handles reviews, which rules apply to reviewers,\r\n            and how misuse is prevented.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <div class=\"wtw-terms-footer\">\r\n          <a href=\"#reviews-top\" class=\"wtw-terms-top\">Voltar Ao Topo \u2934<\/a>\r\n        <\/div>\r\n      <\/main>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. Reviews via Trustpilot Real customers only Table of contents Section 1Source of our reviews Section 2Real and verified experiences Section 3How we handle positive [&hellip;]<\/p>","protected":false},"author":7,"featured_media":5651,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5508","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reviews and customer ratings | WTW Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wtwstore.com\/pt\/reviews-and-customer-ratings\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reviews and customer ratings | WTW Store\" \/>\n<meta property=\"og:description\" content=\"Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. 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