{"id":5508,"date":"2026-01-25T02:16:49","date_gmt":"2026-01-25T01:16:49","guid":{"rendered":"http:\/\/wtwstore.com\/?page_id=5508"},"modified":"2026-03-25T20:31:44","modified_gmt":"2026-03-25T19:31:44","slug":"reviews-and-customer-ratings","status":"publish","type":"page","link":"https:\/\/wtwstore.com\/it\/reviews-and-customer-ratings","title":{"rendered":"Recensioni e valutazioni dei clienti"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5508\" class=\"elementor elementor-5508\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd0963d e-flex e-con-boxed e-con e-parent\" data-id=\"cd0963d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7aa2b5 elementor-widget elementor-widget-html\" data-id=\"e7aa2b5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"wtw-terms\">\r\n  <style>\r\n    :root {\r\n      --wtw-primary: #FF6600;\r\n      --wtw-primary-soft: #FDF3EC;\r\n      --wtw-dark: #050b16;\r\n      --wtw-text: #111827;\r\n      --wtw-muted: #6b7280;\r\n      --wtw-border: #e5e7eb;\r\n      --wtw-radius-lg: 18px;\r\n      --wtw-radius-xl: 26px;\r\n      --wtw-shadow-soft: 0 18px 45px rgba(15, 23, 42, 0.16);\r\n    }\r\n\r\n    .wtw-terms {\r\n      font-family: system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\r\n      color: var(--wtw-text);\r\n      line-height: 1.6;\r\n      background: linear-gradient(180deg, #fffaf7 0%, #fff3eb 100%);\r\n      padding: 3rem 2rem 4rem;\r\n    }\r\n\r\n    .wtw-terms-inner {\r\n      max-width: 100%;\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .wtw-terms-header {\r\n      background: radial-gradient(circle at 0 0, rgba(255, 102, 0, 0.16), transparent 55%),\r\n        radial-gradient(circle at 100% 0, rgba(5, 11, 22, 0.6), transparent 55%),\r\n        linear-gradient(135deg, #050b16, #07142a);\r\n      color: #fff;\r\n      padding: 2.4rem 2.6rem 2.1rem;\r\n      border-radius: var(--wtw-radius-xl);\r\n      box-shadow: var(--wtw-shadow-soft);\r\n      margin-bottom: 2.5rem;\r\n      position: relative;\r\n      overflow: hidden;\r\n    }\r\n\r\n    .wtw-terms-header::after {\r\n      content: \"\";\r\n      position: absolute;\r\n      inset: 0;\r\n      background: radial-gradient(circle at 80% 120%, rgba(255, 102, 0, 0.2), transparent 55%);\r\n      opacity: 0.9;\r\n      pointer-events: none;\r\n    }\r\n\r\n    .wtw-terms-header-inner {\r\n      position: relative;\r\n      z-index: 1;\r\n      display: flex;\r\n      flex-direction: column;\r\n      justify-content: center;\r\n      align-items: center;\r\n    }\r\n\r\n    .wtw-terms-pill {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.55rem;\r\n      padding: 0.3rem 0.9rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.6);\r\n      border: 1px solid rgba(148, 163, 184, 0.35);\r\n      font-size: 0.82rem;\r\n      letter-spacing: 0.04em;\r\n      text-transform: uppercase;\r\n      margin-bottom: 0.9rem;\r\n    }\r\n\r\n    .wtw-terms-pill-dot {\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      box-shadow: 0 0 0 5px rgba(255, 102, 0, 0.35);\r\n    }\r\n\r\n    .wtw-terms h1 {\r\n      font-size: clamp(1.7rem, 2.4vw, 2.1rem);\r\n      margin: 0 0 0.4rem;\r\n    }\r\n\r\n    .wtw-terms-subtitle {\r\n      margin: 0;\r\n      font-size: 0.98rem;\r\n      color: rgba(226, 232, 240, 0.9);\r\n      text-align: center\r\n    }\r\n\r\n    .wtw-terms-meta {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 0.8rem 1.8rem;\r\n      margin-top: 1.25rem;\r\n      font-size: 0.86rem;\r\n      color: rgba(203, 213, 225, 0.95);\r\n    }\r\n\r\n    .wtw-terms-meta span {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.45rem;\r\n      padding: 0.35rem 0.85rem;\r\n      border-radius: 999px;\r\n      background: rgba(15, 23, 42, 0.7);\r\n      border: 1px solid rgba(148, 163, 184, 0.4);\r\n    }\r\n\r\n    .wtw-terms-meta span::before {\r\n      content: \"\";\r\n      width: 7px;\r\n      height: 7px;\r\n      border-radius: 999px;\r\n      background: rgba(148, 163, 184, 0.95);\r\n    }\r\n\r\n    .wtw-terms-layout {\r\n      display: grid;\r\n      grid-template-columns: minmax(0, 260px) minmax(0, 1fr);\r\n      gap: 1.75rem;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-layout {\r\n        grid-template-columns: minmax(0, 1fr);\r\n      }\r\n    }\r\n\r\n    .wtw-terms-sidebar {\r\n      position: sticky;\r\n      top: 1.1rem;\r\n      align-self: flex-start;\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n    }\r\n\r\n    .wtw-terms-card {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      box-shadow: 0 14px 30px rgba(15, 23, 42, 0.08);\r\n      padding: 1.4rem 1.5rem 1.5rem;\r\n    }\r\n\r\n    .wtw-terms-toc-title {\r\n      font-size: 0.92rem;\r\n      font-weight: 600;\r\n      text-transform: uppercase;\r\n      letter-spacing: 0.06em;\r\n      color: var(--wtw-muted);\r\n      margin-bottom: 0.6rem;\r\n    }\r\n\r\n    .wtw-terms-toc {\r\n      list-style: none;\r\n      padding: 0;\r\n      margin: 0;\r\n      font-size: 0.9rem;\r\n      max-height: 420px;\r\n      overflow: auto;\r\n    }\r\n\r\n    .wtw-terms-toc li+li {\r\n      margin-top: 0.22rem;\r\n    }\r\n\r\n    .wtw-terms-toc a {\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.5rem;\r\n      padding: 0.4rem 0.55rem;\r\n      border-radius: 999px;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n      border: 1px solid transparent;\r\n      transition: all 0.16s ease;\r\n    }\r\n\r\n    .wtw-terms-toc a span {\r\n      white-space: nowrap;\r\n      color: var(--wtw-muted);\r\n      font-size: 0.8rem;\r\n      flex-shrink: 0;\r\n    }\r\n\r\n    .wtw-terms-toc a strong {\r\n      font-weight: 500;\r\n    }\r\n\r\n    .wtw-terms-toc a:hover {\r\n      border-color: rgba(232, 89, 14, 0.4);\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-contact {\r\n      margin-top: 1.1rem;\r\n      border-top: 1px dashed var(--wtw-border);\r\n      padding-top: 0.9rem;\r\n      font-size: 0.86rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-contact strong {\r\n      color: var(--wtw-text);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-contact a {\r\n      color: var(--wtw-text);\r\n      text-decoration: none;\r\n      border-bottom: 1px solid rgba(255, 102, 0, 0.45);\r\n    }\r\n\r\n    .wtw-terms-contact a:hover {\r\n      color: #FF6600;\r\n      border-bottom-color: #FF6600;\r\n    }\r\n\r\n    .wtw-terms-main {\r\n      display: flex;\r\n      flex-direction: column;\r\n      gap: 1.4rem;\r\n    }\r\n\r\n    .wtw-terms-article {\r\n      background: #fff;\r\n      border-radius: var(--wtw-radius-lg);\r\n      border: 1px solid var(--wtw-border);\r\n      padding: 1.35rem 1.6rem 1.25rem;\r\n      box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);\r\n    }\r\n\r\n    .wtw-terms-article+.wtw-terms-article {\r\n      margin-top: 0.35rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 {\r\n      margin: 0 0 0.4rem;\r\n      font-size: 1.05rem;\r\n      display: flex;\r\n      align-items: baseline;\r\n      gap: 0.55rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 span {\r\n      font-size: 0.86rem;\r\n      padding: 0.1rem 0.55rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary-soft);\r\n      color: #111827;\r\n      border: 1px solid rgba(255, 102, 0, 0.35);\r\n      font-weight: 600;\r\n    }\r\n\r\n    .wtw-terms-article p {\r\n      margin: 0.35rem 0;\r\n      font-size: 0.95rem;\r\n      color: #111827;\r\n    }\r\n\r\n    .wtw-terms-article ol {\r\n      margin: 0.35rem 0 0.35rem 1.1rem;\r\n      padding-left: 0.2rem;\r\n      font-size: 0.95rem;\r\n    }\r\n\r\n    .wtw-terms-article li+li {\r\n      margin-top: 0.15rem;\r\n    }\r\n\r\n    .wtw-terms-note {\r\n      font-size: 0.85rem;\r\n      color: var(--wtw-muted);\r\n      margin-top: 0.5rem;\r\n    }\r\n\r\n    .wtw-terms-footer {\r\n      margin-top: 2.1rem;\r\n      text-align: right;\r\n      font-size: 0.88rem;\r\n      color: var(--wtw-muted);\r\n    }\r\n\r\n    .wtw-terms-top {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 0.4rem;\r\n      padding: 0.3rem 0.85rem;\r\n      border-radius: 999px;\r\n      border: 1px solid rgba(148, 163, 184, 0.6);\r\n      background: #fff;\r\n      cursor: pointer;\r\n      text-decoration: none;\r\n      color: var(--wtw-text);\r\n    }\r\n\r\n    .wtw-terms-top:hover {\r\n      border-color: var(--wtw-primary);\r\n    }\r\n\r\n    html {\r\n      scroll-behavior: smooth;\r\n    }\r\n\r\n    .wtw-terms-download {\r\n      margin-top: 1.3rem;\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      padding: 0.55rem 1.5rem;\r\n      border-radius: 999px;\r\n      background: var(--wtw-primary);\r\n      color: #111827 !important;\r\n      font-weight: 600;\r\n      font-size: 0.9rem;\r\n      text-decoration: none;\r\n      box-shadow: 0 14px 32px rgba(15, 23, 42, 0.45);\r\n      transition: all 0.15s ease;\r\n      letter-spacing: 0.01em;\r\n      white-space: nowrap;\r\n    }\r\n\r\n    .wtw-terms-download:hover {\r\n      background: #E8590E;\r\n      transform: translateY(-1px);\r\n      box-shadow: 0 18px 40px rgba(15, 23, 42, 0.5);\r\n    }\r\n\r\n    @media only screen and (max-width: 600px) {\r\n      .wtw-terms-download {\r\n        width: 100%;\r\n        white-space: normal;\r\n      }\r\n\r\n      .wtw-terms {\r\n        padding: 2rem 1rem 3rem;\r\n      }\r\n\r\n      .wtw-terms-header {\r\n        padding: 1.8rem 1.4rem 1.6rem;\r\n        border-radius: 26px;\r\n      }\r\n\r\n      .wtw-terms-header-inner {\r\n        max-width: 100%;\r\n        margin: 0 auto;\r\n        text-align: center;\r\n      }\r\n\r\n      .wtw-terms-pill {\r\n        justify-content: center;\r\n        margin-inline: auto;\r\n      }\r\n\r\n      .wtw-terms-meta {\r\n        justify-content: center;\r\n      }\r\n\r\n      .wtw-terms-layout {\r\n        gap: 1.25rem;\r\n      }\r\n\r\n      .wtw-terms-sidebar {\r\n        position: static;\r\n      }\r\n\r\n      .wtw-terms-card {\r\n        padding: 1.2rem 1.1rem 1.2rem;\r\n      }\r\n\r\n      .wtw-terms-article {\r\n        padding: 1.2rem 1.2rem 1.1rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 {\r\n        flex-direction: column;\r\n        align-items: flex-start;\r\n        gap: 0.35rem;\r\n      }\r\n\r\n      .wtw-terms-article h2 span {\r\n        align-self: flex-start;\r\n      }\r\n\r\n      .wtw-terms-article p,\r\n      .wtw-terms-article ol {\r\n        font-size: 0.92rem;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"wtw-terms-inner\" id=\"reviews-top\">\r\n    <header class=\"wtw-terms-header\">\r\n      <div class=\"wtw-terms-header-inner\">\r\n        <div class=\"wtw-terms-pill\">\r\n          <span class=\"wtw-terms-pill-dot\"><\/span>\r\n          Servizio Clienti \u2022 wtwstore.com\r\n        <\/div>\r\n        <h1>Recensioni &amp; Valutazioni Dei Clienti<\/h1>\r\n        <p class=\"wtw-terms-subtitle\">\r\n          On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real\r\n          customer experiences.\r\n        <\/p>\r\n        <div class=\"wtw-terms-meta\">\r\n          <span>Recensioni tramite Trustpilot<\/span>\r\n          <span>Solo clienti reali<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n\r\n    <div class=\"wtw-terms-layout\">\r\n      <aside class=\"wtw-terms-sidebar\">\r\n        <div class=\"wtw-terms-card\">\r\n          <div class=\"wtw-terms-toc-title\">Indice<\/div>\r\n          <ol class=\"wtw-terms-toc\">\r\n            <li><a href=\"#reviews-1\"><span>Sezione 1<\/span><strong>Fonte delle nostre recensioni<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-2\"><span>Sezione 2<\/span><strong>Esperienze reali e verificate<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-3\"><span>Sezione 3<\/span><strong>How we handle positive and negative\r\n                  reviews<\/strong><\/a><\/li>\r\n            <li><a href=\"#reviews-4\"><span>Sezione 4<\/span><strong>Politica delle recensioni di Trustpilot<\/strong><\/a><\/li>\r\n          <\/ol>\r\n        <\/div>\r\n      <\/aside>\r\n\r\n      <main class=\"wtw-terms-main\">\r\n        <article class=\"wtw-terms-article\" id=\"reviews-1\">\r\n          <h2><span>Sezione 1<\/span>Fonte delle nostre recensioni<\/h2>\r\n          <p>\r\n            Le Recensioni Che Vedi Su wtwstore.com Vengono Raccolte Tramite <strong>Trustpilot<\/strong>, an independent third\r\n            party specialising in customer reviews.\r\n          <\/p>\r\n          <ul>\r\n            <li>After placing an order with WTW Store, customers may receive an invitation from Trustpilot to write a\r\n              review.<\/li>\r\n            <li>Le Recensioni Vengono Pubblicate Su Trustpilot E Poi Visualizzate Sul Nostro Sito Web (Ad Esempio Tramite Widget).<\/li>\r\n            <li>WTW Store Non Pu\u00f2 Creare Recensioni Per Conto Dei Clienti.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-2\">\r\n          <h2><span>Sezione 2<\/span>Esperienze reali e verificate<\/h2>\r\n          <p>Riteniamo Importante Che Le Recensioni Siano Basate Su Esperienze Reali. Pertanto:<\/p>\r\n          <ul>\r\n            <li>review invitations are generally sent only to customers who placed an order or had actual contact with\r\n              us about a purchase or service;<\/li>\r\n            <li>ogni recensore pu\u00f2 lasciare una valutazione solo tramite il proprio account Trustpilot;<\/li>\r\n            <li>Trustpilot checks reviews for, among other things, spam, inappropriate language, and potential fake\r\n              reviews.<\/li>\r\n          <\/ul>\r\n          <p class=\"wtw-terms-note\">\r\n            This helps ensure that reviews come from people with a real purchase or service experience \u2014 in other words,\r\n            \u201creal reviews\u201d.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-3\">\r\n          <h2><span>Sezione 3<\/span>Come gestiamo le recensioni positive e negative<\/h2>\r\n          <ul>\r\n            <li>WTW Store does not pay for positive reviews and does not reward customers for leaving a particular\r\n              rating.<\/li>\r\n            <li>Non rimuoviamo le recensioni negative solo perch\u00e9 sono negative.<\/li>\r\n            <li>\r\n              If a review may violate Trustpilot\u2019s guidelines (e.g., offensive content or not based on a genuine\r\n              experience),\r\n              we can report it to Trustpilot for investigation.\r\n            <\/li>\r\n            <li>Quando possibile, rispondiamo alle recensioni per aiutare a risolvere i problemi insieme al cliente.<\/li>\r\n          <\/ul>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"reviews-4\">\r\n          <h2><span>Sezione 4<\/span>Politica delle recensioni di Trustpilot<\/h2>\r\n          <p>\r\n            Trustpilot applies its own guidelines for reviewers and businesses. You can read these guidelines on\r\n            Trustpilot\u2019s website:\r\n          <\/p>\r\n          <p>\r\n            <a href=\"https:\/\/legal.trustpilot.com\/for-reviewers\/guidelines-for-reviewers\" target=\"_blank\"\r\n              rel=\"noopener\">\r\n              Visualizza Le Linee Guida Di Trustpilot Per I Recensori\r\n            <\/a>\r\n          <\/p>\r\n          <p class=\"wtw-terms-note\">\r\n            This page provides detailed information on how Trustpilot handles reviews, which rules apply to reviewers,\r\n            and how misuse is prevented.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <div class=\"wtw-terms-footer\">\r\n          <a href=\"#reviews-top\" class=\"wtw-terms-top\">Torna In Alto \u2934<\/a>\r\n        <\/div>\r\n      <\/main>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. Reviews via Trustpilot Real customers only Table of contents Section 1Source of our reviews Section 2Real and verified experiences Section 3How we handle positive [&hellip;]<\/p>","protected":false},"author":7,"featured_media":5651,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5508","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reviews and customer ratings | WTW Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wtwstore.com\/it\/reviews-and-customer-ratings\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reviews and customer ratings | WTW Store\" \/>\n<meta property=\"og:description\" content=\"Customer service \u2022 wtwstore.com Reviews &#038; Customer Ratings On this page, we explain where the reviews on wtwstore.com come from and how we ensure they are based on real customer experiences. 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