{"id":5494,"date":"2026-01-25T01:40:21","date_gmt":"2026-01-25T00:40:21","guid":{"rendered":"http:\/\/wtwstore.com\/?page_id=5494"},"modified":"2026-03-25T20:34:17","modified_gmt":"2026-03-25T19:34:17","slug":"terms-and-conditions-consumer-b2c","status":"publish","type":"page","link":"https:\/\/wtwstore.com\/fr\/terms-and-conditions-consumer-b2c","title":{"rendered":"Conditions G\u00e9n\u00e9rales Thuiswinkel Pour Les Consommateurs (B2C)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5494\" class=\"elementor elementor-5494\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-5454aee e-flex e-con-boxed e-con e-parent\" data-id=\"5454aee\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c838255 elementor-widget elementor-widget-html\" data-id=\"c838255\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  :root {\r\n    --wtw-primary: #FF6600;\r\n    --wtw-primary-soft: #FDF3EC;\r\n    --wtw-dark: #050b16;\r\n    --wtw-text: #111827;\r\n    --wtw-muted: #6b7280;\r\n    --wtw-border: #e5e7eb;\r\n    --wtw-radius-lg: 18px;\r\n    --wtw-radius-xl: 26px;\r\n    --wtw-shadow-soft: 0 18px 45px rgba(15, 23, 42, 0.16);\r\n  }\r\n\r\n  .wtw-terms {\r\n    font-family: system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif;\r\n    color: var(--wtw-text);\r\n    line-height: 1.6;\r\n    background: linear-gradient(180deg, #fffaf7 0%, #fff3eb 100%);\r\n    padding: 3rem 2rem 4rem;\r\n  }\r\n\r\n  .wtw-terms-inner {\r\n    max-width: 100%;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  .wtw-terms-header {\r\n    background: radial-gradient(circle at 0 0, rgba(255, 102, 0, 0.16), transparent 55%),\r\n      radial-gradient(circle at 100% 0, rgba(5, 11, 22, 0.6), transparent 55%),\r\n      linear-gradient(135deg, #050b16, #07142a);\r\n    color: #fff;\r\n    padding: 2.4rem 2.6rem 2.1rem;\r\n    border-radius: var(--wtw-radius-xl);\r\n    box-shadow: var(--wtw-shadow-soft);\r\n    margin-bottom: 2.5rem;\r\n    position: relative;\r\n    overflow: hidden;\r\n  }\r\n\r\n  .wtw-terms-header::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    inset: 0;\r\n    background: radial-gradient(circle at 80% 120%, rgba(255, 102, 0, 0.2), transparent 55%);\r\n    opacity: 0.9;\r\n    pointer-events: none;\r\n  }\r\n\r\n  .wtw-terms-header-inner {\r\n    position: relative;\r\n    z-index: 1;\r\n    display: flex;\r\n    flex-direction: column;\r\n    justify-content: center;\r\n    align-items: center;\r\n  }\r\n\r\n  .wtw-terms-pill {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 0.55rem;\r\n    padding: 0.3rem 0.9rem;\r\n    border-radius: 999px;\r\n    background: rgba(15, 23, 42, 0.6);\r\n    border: 1px solid rgba(148, 163, 184, 0.35);\r\n    font-size: 0.82rem;\r\n    letter-spacing: 0.04em;\r\n    text-transform: uppercase;\r\n    margin-bottom: 0.9rem;\r\n  }\r\n\r\n  .wtw-terms-pill-dot {\r\n    width: 7px;\r\n    height: 7px;\r\n    border-radius: 999px;\r\n    background: var(--wtw-primary);\r\n    box-shadow: 0 0 0 5px rgba(255, 102, 0, 0.35);\r\n  }\r\n\r\n  .wtw-terms h1 {\r\n    font-size: clamp(1.7rem, 2.4vw, 2.1rem);\r\n    margin: 0 0 0.4rem;\r\n  }\r\n\r\n  .wtw-terms-subtitle {\r\n    margin: 0;\r\n    font-size: 0.98rem;\r\n    color: rgba(226, 232, 240, 0.9);\r\n    text-align: center\r\n  }\r\n\r\n  .wtw-terms-meta {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 0.8rem 1.8rem;\r\n    margin-top: 1.25rem;\r\n    font-size: 0.86rem;\r\n    color: rgba(203, 213, 225, 0.95);\r\n  }\r\n\r\n  .wtw-terms-meta span {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 0.45rem;\r\n    padding: 0.35rem 0.85rem;\r\n    border-radius: 999px;\r\n    background: rgba(15, 23, 42, 0.7);\r\n 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{\r\n    font-size: 0.92rem;\r\n    font-weight: 600;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.06em;\r\n    color: var(--wtw-muted);\r\n    margin-bottom: 0.6rem;\r\n  }\r\n\r\n  .wtw-terms-toc {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n    font-size: 0.9rem;\r\n    max-height: 420px;\r\n    overflow: auto;\r\n  }\r\n\r\n  .wtw-terms-toc li+li {\r\n    margin-top: 0.22rem;\r\n  }\r\n\r\n  .wtw-terms-toc a {\r\n    display: flex;\r\n    align-items: baseline;\r\n    gap: 0.5rem;\r\n    padding: 0.4rem 0.55rem;\r\n    border-radius: 999px;\r\n    text-decoration: none;\r\n    color: var(--wtw-text);\r\n    border: 1px solid transparent;\r\n    transition: all 0.16s ease;\r\n  }\r\n\r\n  .wtw-terms-toc a span {\r\n    white-space: nowrap;\r\n    color: var(--wtw-muted);\r\n    font-size: 0.8rem;\r\n    flex-shrink: 0;\r\n  }\r\n\r\n  .wtw-terms-toc a strong {\r\n    font-weight: 500;\r\n  }\r\n\r\n  .wtw-terms-toc a:hover {\r\n    border-color: rgba(232, 89, 14, 0.4);\r\n    background: var(--wtw-primary-soft);\r\n    color: #111827;\r\n  }\r\n\r\n  .wtw-terms-contact {\r\n    margin-top: 1.1rem;\r\n    border-top: 1px dashed var(--wtw-border);\r\n    padding-top: 0.9rem;\r\n    font-size: 0.86rem;\r\n    color: var(--wtw-muted);\r\n  }\r\n\r\n  .wtw-terms-contact strong {\r\n    color: var(--wtw-text);\r\n    font-weight: 600;\r\n  }\r\n\r\n  .wtw-terms-contact a {\r\n    color: var(--wtw-text);\r\n    text-decoration: none;\r\n    border-bottom: 1px solid rgba(255, 102, 0, 0.45);\r\n  }\r\n\r\n  .wtw-terms-contact a:hover {\r\n    color: #FF6600;\r\n    border-bottom-color: #FF6600;\r\n  }\r\n\r\n  .wtw-terms-main {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 1.4rem;\r\n  }\r\n\r\n  .wtw-terms-article {\r\n    background: #fff;\r\n    border-radius: var(--wtw-radius-lg);\r\n    border: 1px solid var(--wtw-border);\r\n    padding: 1.35rem 1.6rem 1.25rem;\r\n    box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);\r\n  }\r\n\r\n  .wtw-terms-article+.wtw-terms-article {\r\n    margin-top: 0.35rem;\r\n  }\r\n\r\n  .wtw-terms-article h2 {\r\n    margin: 0 0 0.4rem;\r\n    font-size: 1.05rem;\r\n    display: flex;\r\n    align-items: baseline;\r\n    gap: 0.55rem;\r\n  }\r\n\r\n  .wtw-terms-article h2 span {\r\n    font-size: 0.86rem;\r\n    padding: 0.1rem 0.55rem;\r\n    border-radius: 999px;\r\n    background: var(--wtw-primary-soft);\r\n    color: #111827;\r\n    border: 1px solid rgba(255, 102, 0, 0.35);\r\n    font-weight: 600;\r\n  }\r\n\r\n  .wtw-terms-article p {\r\n    margin: 0.35rem 0;\r\n    font-size: 0.95rem;\r\n    color: #111827;\r\n  }\r\n\r\n  .wtw-terms-article ol {\r\n    margin: 0.35rem 0 0.35rem 1.1rem;\r\n    padding-left: 0.2rem;\r\n    font-size: 0.95rem;\r\n  }\r\n\r\n  .wtw-terms-article li+li {\r\n    margin-top: 0.15rem;\r\n  }\r\n\r\n  .wtw-terms-note {\r\n    font-size: 0.85rem;\r\n    color: var(--wtw-muted);\r\n    margin-top: 0.5rem;\r\n  }\r\n\r\n  .wtw-terms-footer {\r\n    margin-top: 2.1rem;\r\n    text-align: right;\r\n    font-size: 0.88rem;\r\n    color: var(--wtw-muted);\r\n  }\r\n\r\n  .wtw-terms-top {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 0.4rem;\r\n    padding: 0.3rem 0.85rem;\r\n    border-radius: 999px;\r\n    border: 1px solid rgba(148, 163, 184, 0.6);\r\n    background: #fff;\r\n    cursor: pointer;\r\n    text-decoration: none;\r\n    color: var(--wtw-text);\r\n  }\r\n\r\n  .wtw-terms-top:hover {\r\n    border-color: var(--wtw-primary);\r\n  }\r\n\r\n  html {\r\n    scroll-behavior: smooth;\r\n  }\r\n\r\n  .wtw-terms-download {\r\n    margin-top: 1.3rem;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    padding: 0.55rem 1.5rem;\r\n    border-radius: 999px;\r\n    background: var(--wtw-primary);\r\n    color: #111827 !important;\r\n    font-weight: 600;\r\n    font-size: 0.9rem;\r\n    text-decoration: none;\r\n    box-shadow: 0 14px 32px rgba(15, 23, 42, 0.45);\r\n    transition: all 0.15s ease;\r\n    letter-spacing: 0.01em;\r\n    white-space: nowrap;\r\n  }\r\n\r\n  .wtw-terms-download:hover {\r\n    background: #E8590E;\r\n    transform: translateY(-1px);\r\n    box-shadow: 0 18px 40px rgba(15, 23, 42, 0.5);\r\n  }\r\n\r\n  @media only screen and (max-width: 600px) {\r\n    .wtw-terms-download {\r\n      width: 100%;\r\n      white-space: normal;\r\n    }\r\n\r\n    .wtw-terms {\r\n      padding: 2rem 1rem 3rem;\r\n    }\r\n\r\n    .wtw-terms-header {\r\n      padding: 1.8rem 1.4rem 1.6rem;\r\n      border-radius: 26px;\r\n    }\r\n\r\n    .wtw-terms-header-inner {\r\n      max-width: 100%;\r\n      margin: 0 auto;\r\n      text-align: center;\r\n    }\r\n\r\n    .wtw-terms-pill {\r\n      justify-content: center;\r\n      margin-inline: auto;\r\n    }\r\n\r\n    .wtw-terms-meta {\r\n      justify-content: center;\r\n    }\r\n\r\n    .wtw-terms-layout {\r\n      gap: 1.25rem;\r\n    }\r\n\r\n    .wtw-terms-sidebar {\r\n      position: static;\r\n    }\r\n\r\n    .wtw-terms-card {\r\n      padding: 1.2rem 1.1rem 1.2rem;\r\n    }\r\n\r\n    .wtw-terms-article {\r\n      padding: 1.2rem 1.2rem 1.1rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 {\r\n      flex-direction: column;\r\n      align-items: flex-start;\r\n      gap: 0.35rem;\r\n    }\r\n\r\n    .wtw-terms-article h2 span {\r\n      align-self: flex-start;\r\n    }\r\n\r\n    .wtw-terms-article p,\r\n    .wtw-terms-article ol {\r\n      font-size: 0.92rem;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<section class=\"wtw-terms\">\r\n  <div class=\"wtw-terms-inner\" id=\"wtw-terms-top\">\r\n\r\n    <header class=\"wtw-terms-header\">\r\n      <div class=\"wtw-terms-header-inner\">\r\n        <div class=\"wtw-terms-pill\">\r\n          <span class=\"wtw-terms-pill-dot\"><\/span>\r\n          Informations Juridiques \u2022 wtwstore.com\r\n        <\/div>\r\n\r\n        <h1>Conditions G\u00e9n\u00e9rales Thuiswinkel (Consommateur)<\/h1>\r\n\r\n        <p class=\"wtw-terms-subtitle\">\r\n          Ces Conditions G\u00e9n\u00e9rales S\u2019Appliquent \u00c0 Toutes Les Offres, Commandes Et Accords Avec\r\n          <strong>Clients Particuliers (B2C)<\/strong> Conclu Via La Boutique En Ligne\r\n          <strong>www.wtwstore.com<\/strong> De Moncif Klussenbedrijf (Op\u00e9rant Sous Le Nom Commercial De <strong>WTW Store<\/strong>).\nDes Conditions S\u00e9par\u00e9es S\u2019Appliquent Aux Clients Professionnels :\r\n          <em>Conditions G\u00e9n\u00e9rales Thuiswinkel Pour Les Clients Professionnels (B2B)<\/em>.\r\n        <\/p>\r\n\r\n        <div class=\"wtw-terms-meta\">\r\n          <span>Version : Conditions G\u00e9n\u00e9rales Thuiswinkel Consommateur (B2C)<\/span>\r\n          <span>Boutique en ligne : wtwstore.com<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n\r\n    <div class=\"wtw-terms-layout\">\r\n      <aside class=\"wtw-terms-sidebar\">\r\n        <div class=\"wtw-terms-card\">\r\n          <div class=\"wtw-terms-toc-title\">Table Des Mati\u00e8res<\/div>\r\n\r\n          <ol class=\"wtw-terms-toc\">\r\n            <li><a href=\"#artikel-1\"><span>Art. 1<\/span><strong>D\u00e9finitions<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-2\"><span>Art. 2<\/span><strong>Identit\u00e9 De L\u2019Entrepreneur<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-3\"><span>Art. 3<\/span><strong>Applicabilit\u00e9<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-4\"><span>Art. 4<\/span><strong>L\u2019Offre<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-5\"><span>Art. 5<\/span><strong>L\u2019Accord<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-6\"><span>Art. 6<\/span><strong>Droit De R\u00e9tractation<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-7\"><span>Art. 7<\/span><strong>Consumer obligations during the withdrawal\r\n                  period<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-8\"><span>Art. 8<\/span><strong>Exercice Du Droit De R\u00e9tractation<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-9\"><span>Art. 9<\/span><strong>Obligations De L\u2019Entrepreneur<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-10\"><span>Art. 10<\/span><strong>Exclusion Du Droit De R\u00e9tractation<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-11\"><span>Art. 11<\/span><strong>Le Prix<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-12\"><span>Art. 12<\/span><strong>Ex\u00e9cution Et Garantie Suppl\u00e9mentaire<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-13\"><span>Art. 13<\/span><strong>Livraison Et Ex\u00e9cution<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-14\"><span>Art. 14<\/span><strong>Dur\u00e9e Des Transactions<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-15\"><span>Art. 15<\/span><strong>Paiement<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-16\"><span>Art. 16<\/span><strong>Proc\u00e9dure De R\u00e9clamation<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-17\"><span>Art. 17<\/span><strong>Litiges<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-18\"><span>Art. 18<\/span><strong>Garantie Sectorielle<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-19\"><span>Art. 19<\/span><strong>Dispositions Suppl\u00e9mentaires<\/strong><\/a><\/li>\r\n            <li><a href=\"#artikel-20\"><span>Art. 20<\/span><strong>Modifications Des Conditions<\/strong><\/a><\/li>\r\n            <li><a href=\"#bijlage-1\"><span>Annexe<\/span><strong>Formulaire Type De R\u00e9tractation<\/strong><\/a><\/li>\r\n          <\/ol>\r\n\r\n          <div class=\"wtw-terms-contact\">\r\n            <strong>Des Questions ?<\/strong><br \/>\r\n            N\u2019h\u00e9sitez Pas \u00c0 Contacter Notre \u00c9quipe \u00c0\r\n            <a href=\"mailto:info@wtwstore.com\">info@wtwstore.com<\/a> Ou Consultez Nos\nOptions De Contact Sur <a href=\"https:\/\/wtwstore.com\/fr\" target=\"_blank\" rel=\"noopener\">wtwstore.com<\/a>.\r\n          <\/div>\r\n        <\/div>\r\n      <\/aside>\r\n\r\n      <main class=\"wtw-terms-main\">\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-1\">\r\n          <h2><span>Article 1<\/span>D\u00e9finitions<\/h2>\r\n          <p>Dans Les Pr\u00e9sentes Conditions G\u00e9n\u00e9rales, Les D\u00e9finitions Suivantes S\u2019Appliquent :<\/p>\r\n          <ol>\r\n            <li>\r\n              <strong>Accord Suppl\u00e9mentaire :<\/strong> an agreement whereby the consumer acquires products, digital\r\n              content\r\n              and\/or services in connection with a distance contract, and these items, digital content and\/or services\r\n              are\r\n              supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party\r\n              and\r\n              the entrepreneur;\r\n            <\/li>\r\n            <li>\r\n              <strong>D\u00e9lai De R\u00e9tractation :<\/strong> the period within which the consumer may exercise the right of\r\n              withdrawal;\r\n            <\/li>\r\n            <li>\r\n              <strong>Consommateur :<\/strong> the natural person who does not act for purposes relating to their trade,\r\n              business,\r\n              craft or profession;\r\n            <\/li>\r\n            <li><strong>Jour :<\/strong> Jour Calendrier;<\/li>\r\n            <li><strong>Contenu Num\u00e9rique :<\/strong> Des Donn\u00e9es Produites Et Fournies Sous Forme Num\u00e9rique ;<\/li>\r\n            <li>\r\n              <strong>Contrat \u00c0 Ex\u00e9cution Continue :<\/strong> a contract for the regular supply of goods, services\r\n              and\/or\r\n              digital content over a certain period;\r\n            <\/li>\r\n            <li>\r\n              <strong>Support Durable :<\/strong> any instrument \u2014 including email \u2014 that enables the consumer or\r\n              entrepreneur\r\n              to store information addressed personally to them in a way accessible for future reference for a period\r\n              appropriate to the purpose, and which allows unchanged reproduction of the stored information;\r\n            <\/li>\r\n            <li>\r\n              <strong>Droit De R\u00e9tractation :<\/strong> the consumer\u2019s option to withdraw from the distance contract within\r\n              the\r\n              withdrawal period;\r\n            <\/li>\r\n            <li>\r\n              <strong>Entrepreneur :<\/strong> la personne physique Ou morale qui est membre de Thuiswinkel.org et qui propose \u00c0 distance des produits Et\/ou du contenu num\u00e9rique Et\/ou des services aux consommateurs;\r\n            <\/li>\r\n            <li>\r\n              <strong>Contrat \u00c0 Distance :<\/strong> a contract concluded between the entrepreneur and the consumer within\r\n              the\r\n              framework of an organised system for distance sales of products, digital content and\/or services, whereby\r\n              up\r\n              to and including the conclusion of the contract exclusive or additional use is made of one or more\r\n              techniques\r\n              for distance communication;\r\n            <\/li>\r\n            <li>\r\n              <strong>Formulaire Type De R\u00e9tractation :<\/strong> the European model withdrawal form included in Annex I of these\r\n              terms.\r\n              Annex I does not have to be provided if the consumer has no right of withdrawal in respect of their order;\r\n            <\/li>\r\n            <li>\r\n              <strong>Moyen De Communication \u00c0 Distance :<\/strong> a means that can be used for concluding a contract\r\n              without\r\n              the consumer and entrepreneur having to be in the same place at the same time.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-2\">\r\n          <h2><span>Article 2<\/span>Identit\u00e9 De L\u2019Entrepreneur<\/h2>\r\n\r\n          <p><strong>Moncif Klussenbedrijf<\/strong>, exer\u00e7ant Sous Le Nom De <strong>WTW Store<\/strong><\/p>\r\n\r\n          <ol>\r\n            <li><strong>Site web :<\/strong> www.wtwstore.com<\/li>\r\n            <li><strong>Adresse Du Si\u00e8ge Social :<\/strong> Prinses Beatrixlaan 29, 2224 XG Katwijk ZH, Pays-Bas<\/li>\r\n            <li><strong>Adresse De Visite :<\/strong> Identique \u00c0 L\u2019Adresse Enregistr\u00e9e<\/li>\r\n            <li><strong>T\u00e9l\u00e9phone :<\/strong> +31 8 060 22 97<\/li>\r\n            <li><strong>Email address:<\/strong> info@wtwstore.com<\/li>\r\n            <li><strong>Num\u00e9ro De Chambre De Commerce (Fiscal) :<\/strong> 78 758 343<\/li>\r\n            <li><strong>Num\u00e9ro D\u2019Identification TVA :<\/strong> NL003379382B82<\/li>\r\n          <\/ol>\r\n\r\n          <p>\r\n            Si les activit\u00e9s du professionnel sont soumises \u00e0 un r\u00e9gime d\u2019autorisation pertinent, les coordonn\u00e9es de l\u2019autorit\u00e9 de contr\u00f4le seront fournies au consommateur sur demande.\r\n          <\/p>\r\n\r\n          <p>Si L\u2019entrepreneur Exerce Une Profession R\u00e9glement\u00e9e :<\/p>\r\n          <ol>\r\n            <li>the professional association or organisation with which they are affiliated;<\/li>\r\n            <li>le titre professionnel, et le lieu dans l\u2019UE ou l\u2019Espace \u00e9conomique europ\u00e9en o\u00f9 il a \u00e9t\u00e9 d\u00e9livr\u00e9 ;<\/li>\r\n            <li>\r\n              a reference to the professional rules applicable in the Netherlands and instructions on where and how\r\n              these\r\n              rules can be accessed.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-3\">\r\n          <h2><span>Article 3<\/span>Applicabilit\u00e9<\/h2>\r\n          <ol>\r\n            <li>\r\n              Les pr\u00e9sentes conditions g\u00e9n\u00e9rales s\u2019appliquent \u00e0 toute offre faite par le professionnel et \u00e0 tout contrat \u00e0 distance conclu entre le professionnel et le consommateur.\r\n            <\/li>\r\n            <li>\r\n              Before the distance contract is concluded, the text of these terms and conditions will be made available\r\n              to\r\n              the consumer. If this is not reasonably possible, the entrepreneur will indicate \u2014 before the distance\r\n              contract is concluded \u2014 how the terms and conditions can be inspected at the entrepreneur\u2019s premises and\r\n              that\r\n              they will be sent free of charge to the consumer as soon as possible upon request.\r\n            <\/li>\r\n            <li>\r\n              If the distance contract is concluded electronically, the text of these terms and conditions may, by way\r\n              of\r\n              exception to the previous paragraph and before the distance contract is concluded, be made available to\r\n              the\r\n              consumer electronically in such a way that the consumer can easily store it on a durable medium. If this\r\n              is\r\n              not reasonably possible, it will be indicated where the terms and conditions can be consulted\r\n              electronically\r\n              and that they will be sent free of charge electronically or otherwise upon the consumer\u2019s request.\r\n            <\/li>\r\n            <li>\r\n              If specific product or service conditions also apply in addition to these terms and conditions, paragraphs\r\n              2\r\n              and 3 apply accordingly, and in the event of conflicting terms the consumer may always invoke the\r\n              provision\r\n              that is most favourable to them.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-4\">\r\n          <h2><span>Article 4<\/span>L\u2019Offre<\/h2>\r\n          <ol>\r\n            <li>\r\n              If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated\r\n              in\r\n              the offer.\r\n            <\/li>\r\n            <li>\r\n              The offer contains a complete and accurate description of the products, digital content and\/or services\r\n              being\r\n              offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If\r\n              the\r\n              entrepreneur uses images, they are a truthful representation of the products, services and\/or digital\r\n              content\r\n              offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.\r\n            <\/li>\r\n            <li>\r\n              Chaque offre contient des informations telles qu\u2019il est clair pour le consommateur quels droits et obligations sont li\u00e9s \u00e0 l\u2019acceptation de l\u2019offre.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-5\">\r\n          <h2><span>Article 5<\/span>L\u2019Accord<\/h2>\r\n          <ol>\r\n            <li>\r\n              Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts\r\n              the\r\n              offer and fulfils the conditions set out therein.\r\n            <\/li>\r\n            <li>\r\n              If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of\r\n              the\r\n              acceptance electronically. As long as receipt of this acceptance has not been confirmed by the\r\n              entrepreneur,\r\n              the consumer may dissolve the agreement.\r\n            <\/li>\r\n            <li>\r\n              If the agreement is concluded electronically, the entrepreneur will take appropriate technical and\r\n              organisational measures to secure the electronic transfer of data and will ensure a safe web environment.\r\n              If\r\n              the consumer can pay electronically, the entrepreneur will observe appropriate security measures.\r\n            <\/li>\r\n            <li>\r\n              Within the legal framework, the entrepreneur may obtain information about whether the consumer can meet\r\n              their\r\n              payment obligations, as well as all facts and factors relevant to responsibly entering into the distance\r\n              contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the\r\n              contract,\r\n              they are entitled to refuse an order or application with reasons, or to attach special conditions to the\r\n              performance.\r\n            <\/li>\r\n            <li>\r\n              No later than upon delivery of the product, service or digital content to the consumer, the entrepreneur\r\n              will\r\n              provide the following information in writing or in such a way that the consumer can store it in an\r\n              accessible\r\n              manner on a durable medium:\r\n              <ol type=\"a\">\r\n                <li>l\u2019adresse de visite de l\u2019\u00e9tablissement du professionnel o\u00f9 le consommateur peut d\u00e9poser des r\u00e9clamations ;\r\n                <\/li>\r\n                <li>\r\n                  the conditions under which and the manner in which the consumer can exercise the right of withdrawal,\r\n                  or\r\n                  a clear statement regarding the exclusion of the right of withdrawal;\r\n                <\/li>\r\n                <li>des informations sur les garanties et le service apr\u00e8s-vente existant ;<\/li>\r\n                <li>\r\n                  le prix, taxes comprises, du produit, du service ou du contenu num\u00e9rique ; le cas \u00e9ch\u00e9ant, les frais de livraison ; et le mode de paiement, de livraison ou d\u2019ex\u00e9cution du contrat \u00e0 distance ;\r\n                <\/li>\r\n                <li>\r\n                  the requirements for terminating the contract if the contract has a duration of more than one year or\r\n                  is\r\n                  of indefinite duration;\r\n                <\/li>\r\n                <li>\r\n                  si le consommateur dispose d\u2019un droit de r\u00e9tractation, le formulaire type de r\u00e9tractation.\r\n                <\/li>\r\n              <\/ol>\r\n            <\/li>\r\n            <li>\r\n              In the case of a continuous performance contract, the provision in the previous paragraph applies only to\r\n              the\r\n              first delivery.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-6\">\r\n          <h2><span>Article 6<\/span>Droit De R\u00e9tractation<\/h2>\r\n          <p><strong>Pour Les Produits :<\/strong><\/p>\r\n          <ol>\r\n            <li>\r\n              The consumer may dissolve an agreement relating to the purchase of a product during a withdrawal period of\r\n              at\r\n              least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal,\r\n              but may not oblige the consumer to state their reason(s).\r\n            <\/li>\r\n            <li>\r\n              Le D\u00e9lai De R\u00e9tractation Vis\u00e9 Au Paragraphe 1 Commence Le Lendemain Du Jour O\u00f9 Le Consommateur, Ou Un Tiers D\u00e9sign\u00e9 \u00c0 L\u2019Avance Par Le Consommateur Et Qui N\u2019Est Pas Le Transporteur, A Re\u00e7u Le Produit, Ou :\r\n              <ol type=\"a\">\r\n                <li>\r\n                  if the consumer has ordered multiple products in the same order: the day on which the consumer, or a\r\n                  third\r\n                  party designated by them, received the last product. The entrepreneur may refuse an order of multiple\r\n                  products with different delivery times, provided the entrepreneur has clearly informed the consumer\r\n                  prior\r\n                  to the ordering process;\r\n                <\/li>\r\n                <li>\r\n                  Si La Livraison D\u2019Un Produit Se Compose De Diff\u00e9rents Envois Ou De Diff\u00e9rentes Pi\u00e8ces : Le Jour O\u00f9 Le Consommateur, Ou Un Tiers D\u00e9sign\u00e9 Par Lui, A Re\u00e7u Le Dernier Envoi Ou La Derni\u00e8re Pi\u00e8ce ;\r\n                <\/li>\r\n                <li>\r\n                  for agreements for regular delivery of products during a certain period: the day on which the\r\n                  consumer,\r\n                  or a third party designated by them, received the first product.\r\n                <\/li>\r\n              <\/ol>\r\n            <\/li>\r\n          <\/ol>\r\n\r\n          <p><strong>Pour Les Services Et Les Contenus Num\u00e9riques Non Fournis Sur Un Support Mat\u00e9riel :<\/strong><\/p>\r\n          <ol start=\"3\">\r\n            <li>\r\n              The consumer may dissolve a service agreement and an agreement for the supply of digital content not\r\n              supplied\r\n              on a tangible medium during a withdrawal period of at least 14 days without giving reasons. The\r\n              entrepreneur\r\n              may ask the consumer for the reason for withdrawal, but may not oblige the consumer to state their\r\n              reason(s).\r\n            <\/li>\r\n            <li>Le D\u00e9lai De R\u00e9tractation Vis\u00e9 Au Paragraphe 3 Commence Le Lendemain Du Jour O\u00f9 Le Contrat Est Conclu.\r\n            <\/li>\r\n          <\/ol>\r\n\r\n          <p>\r\n            <strong>Extended withdrawal period for products, services and digital content not supplied on a tangible\r\n              medium\r\n              in the event of failure to inform about the right of withdrawal:<\/strong>\r\n          <\/p>\r\n          <ol start=\"5\">\r\n            <li>\r\n              Si Le Professionnel N\u2019A Pas Fourni Au Consommateur Les Informations L\u00e9galement Requises Sur Le Droit De R\u00e9tractation Ou Le Formulaire Type De R\u00e9tractation, Le D\u00e9lai De R\u00e9tractation Expire Douze Mois Apr\u00e8s La Fin Du D\u00e9lai De R\u00e9tractation Initial D\u00e9termin\u00e9 Conform\u00e9ment Aux Paragraphes Pr\u00e9c\u00e9dents Du Pr\u00e9sent Article.\r\n            <\/li>\r\n            <li>\r\n              Si Le Professionnel Fournit Au Consommateur Les Informations Vis\u00e9es Au Paragraphe Pr\u00e9c\u00e9dent Dans Les Douze Mois Suivant La Date De D\u00e9but Du D\u00e9lai De R\u00e9tractation Initial, Le D\u00e9lai De R\u00e9tractation Expire 14 Jours Apr\u00e8s Le Jour O\u00f9 Le Consommateur A Re\u00e7u Ces Informations.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-7\">\r\n          <h2><span>Article 7<\/span>Obligations Du Consommateur Pendant Le D\u00e9lai De R\u00e9tractation<\/h2>\r\n          <ol>\r\n            <li>\r\n              During the withdrawal period, the consumer will handle the product and its packaging with care. The\r\n              consumer\r\n              will only unpack or use the product to the extent necessary to establish the nature, characteristics and\r\n              functioning of the product. The guiding principle is that the consumer may only handle and inspect the\r\n              product\r\n              as they would be allowed to do in a shop.\r\n            <\/li>\r\n            <li>\r\n              The consumer is only liable for diminished value of the product resulting from handling of the product\r\n              that\r\n              goes beyond what is permitted in paragraph 1.\r\n            <\/li>\r\n            <li>\r\n              The consumer is not liable for diminished value of the product if the entrepreneur has not provided the\r\n              consumer with all legally required information about the right of withdrawal before or at the conclusion\r\n              of\r\n              the agreement.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-8\">\r\n          <h2><span>Article 8<\/span>Exercice du droit de r\u00e9tractation du consommateur et les co\u00fbts y aff\u00e9rents<\/h2>\r\n          <ol>\r\n            <li>\r\n              Si le consommateur exerce le droit de r\u00e9tractation, il en informera l\u2019entrepreneur dans le d\u00e9lai de r\u00e9tractation au moyen du formulaire type de r\u00e9tractation ou d\u2019une autre mani\u00e8re d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9.\r\n            <\/li>\r\n            <li>\r\n              As soon as possible, but within 14 days from the day following the notification referred to in paragraph\r\n              1,\r\n              the consumer returns the product or hands it to (an authorised representative of) the entrepreneur. This\r\n              is\r\n              not required if the entrepreneur has offered to collect the product themselves. The consumer has observed\r\n              the\r\n              return period in any event if the product is returned before the withdrawal period has expired.\r\n            <\/li>\r\n            <li>\r\n              Le consommateur renvoie le produit avec tous les accessoires fournis, si cela est raisonnablement possible dans son \u00e9tat et son emballage d\u2019origine, et conform\u00e9ment aux instructions raisonnables et claires fournies par le professionnel.\r\n            <\/li>\r\n            <li>\r\n              The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with\r\n              the\r\n              consumer.\r\n            <\/li>\r\n            <li>\r\n              The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the\r\n              consumer must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves,\r\n              the\r\n              consumer does not have to bear the costs of return.\r\n            <\/li>\r\n            <li>\r\n              If the consumer withdraws after first expressly requesting that the performance of the service or the\r\n              supply\r\n              of gas, water or electricity that is not prepared for sale in a limited volume or specific quantity begins\r\n              during the withdrawal period, the consumer owes the entrepreneur an amount proportional to that part of\r\n              the\r\n              obligation performed by the entrepreneur at the time of withdrawal, compared to full performance of the\r\n              obligation.\r\n            <\/li>\r\n            <li>\r\n              The consumer does not bear any costs for the performance of services or supply of water, gas or\r\n              electricity\r\n              that is not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:\r\n              <ol type=\"a\">\r\n                <li>\r\n                  the entrepreneur has not provided the consumer with the legally required information about the right\r\n                  of\r\n                  withdrawal, the reimbursement of costs in the event of withdrawal, or the model withdrawal form; or\r\n                <\/li>\r\n                <li>\r\n                  the consumer has not expressly requested commencement of the performance of the service or supply of\r\n                  gas,\r\n                  water, electricity or district heating during the withdrawal period.\r\n                <\/li>\r\n              <\/ol>\r\n            <\/li>\r\n            <li>\r\n              Le consommateur ne supporte aucun co\u00fbt pour la fourniture totale ou partielle de contenu num\u00e9rique non fourni sur un support mat\u00e9riel, si :\r\n              <ol type=\"a\">\r\n                <li>\r\n                  prior to delivery, the consumer did not expressly agree to the commencement of performance of the\r\n                  agreement before the end of the withdrawal period;\r\n                <\/li>\r\n                <li>\r\n                  the consumer did not acknowledge losing the right of withdrawal by giving consent; or\r\n                <\/li>\r\n                <li>the entrepreneur failed to confirm the consumer\u2019s statement.<\/li>\r\n              <\/ol>\r\n            <\/li>\r\n            <li>\r\n              Si le consommateur exerce le droit de r\u00e9tractation, tous les accords compl\u00e9mentaires sont r\u00e9sili\u00e9s de plein droit.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-9\">\r\n          <h2><span>Article 9<\/span>Obligations du professionnel en cas de r\u00e9tractation<\/h2>\r\n          <ol>\r\n            <li>\r\n              If the entrepreneur allows the consumer to notify withdrawal electronically, they will send an\r\n              acknowledgement\r\n              of receipt promptly after receiving such notification.\r\n            <\/li>\r\n            <li>\r\n              The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the\r\n              entrepreneur for the returned product, promptly and no later than 14 days after the day on which the\r\n              consumer\r\n              notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product\r\n              themselves,\r\n              the entrepreneur may withhold reimbursement until they have received the product or until the consumer\r\n              provides proof that the product has been returned, whichever is earlier.\r\n            <\/li>\r\n            <li>\r\n              The entrepreneur uses the same means of payment for reimbursement as the consumer used, unless the\r\n              consumer\r\n              agrees to another method. The reimbursement is free of charge for the consumer.\r\n            <\/li>\r\n            <li>\r\n              Si le consommateur a choisi un mode de livraison plus co\u00fbteux que le mode de livraison standard le moins cher, le professionnel n\u2019est pas tenu de rembourser les frais suppl\u00e9mentaires li\u00e9s \u00e0 ce mode plus co\u00fbteux.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-10\">\r\n          <h2><span>Article 10<\/span>Exclusion Du Droit De R\u00e9tractation<\/h2>\r\n          <p>\r\n            The entrepreneur may exclude the following products and services from the right of withdrawal, but only if\r\n            the\r\n            entrepreneur clearly stated this in the offer, at least in good time before the conclusion of the agreement:\r\n          <\/p>\r\n          <ol>\r\n            <li>\r\n              Produits ou services dont le prix est soumis \u00e0 des fluctuations du march\u00e9 financier sur lesquelles le professionnel n\u2019a aucune influence et qui peuvent survenir pendant le d\u00e9lai de r\u00e9tractation ;\r\n            <\/li>\r\n            <li>\r\n              Agreements concluded during a public auction. A public auction means a sales method whereby products,\r\n              digital\r\n              content and\/or services are offered by the entrepreneur to the consumer who is personally present or is\r\n              given\r\n              the opportunity to be personally present at the auction, under the direction of an auctioneer, and whereby\r\n              the\r\n              successful bidder is obliged to purchase the products, digital content and\/or services;\r\n            <\/li>\r\n            <li>\r\n              Contrats de services, apr\u00e8s l\u2019ex\u00e9cution compl\u00e8te du service, mais uniquement si :\r\n              <ol type=\"a\">\r\n                <li>l\u2019ex\u00e9cution a commenc\u00e9 avec le consentement pr\u00e9alable expr\u00e8s du consommateur ; et<\/li>\r\n                <li>the consumer has declared that they lose the right of withdrawal once the entrepreneur has fully\r\n                  performed the agreement;<\/li>\r\n              <\/ol>\r\n            <\/li>\r\n            <li>Package travel as referred to in Article 7:500 of the Dutch Civil Code and passenger transport\r\n              contracts;<\/li>\r\n            <li>\r\n              Service agreements for providing accommodation where the agreement provides for a specific date or period\r\n              of\r\n              performance and other than for residential purposes, goods transport, car rental services and catering;\r\n            <\/li>\r\n            <li>\r\n              Contrats relatifs \u00e0 des activit\u00e9s de loisirs lorsque le contrat pr\u00e9voit une date ou une p\u00e9riode d\u2019ex\u00e9cution sp\u00e9cifique ;\r\n            <\/li>\r\n            <li>\r\n              Products manufactured according to the consumer\u2019s specifications, which are not prefabricated and which\r\n              are\r\n              produced on the basis of an individual choice or decision of the consumer, or which are clearly intended\r\n              for a\r\n              specific person;\r\n            <\/li>\r\n            <li>Produits qui se d\u00e9t\u00e9riorent rapidement ou dont la dur\u00e9e de conservation est limit\u00e9e ;<\/li>\r\n            <li>\r\n              Sealed products which are not suitable for return for reasons of health protection or hygiene and whose\r\n              seal\r\n              has been broken after delivery;\r\n            <\/li>\r\n            <li>Produits qui, apr\u00e8s la livraison, sont par leur nature indissociablement m\u00e9lang\u00e9s \u00e0 d\u2019autres produits ;<\/li>\r\n            <li>\r\n              Boissons alcoolis\u00e9es dont le prix a \u00e9t\u00e9 convenu lors de la conclusion du contrat, mais dont la livraison ne peut avoir lieu qu\u2019apr\u00e8s 30 jours, et dont la valeur r\u00e9elle d\u00e9pend de fluctuations du march\u00e9 sur lesquelles le professionnel n\u2019a aucune influence ;\r\n            <\/li>\r\n            <li>Enregistrements audio et vid\u00e9o scell\u00e9s et logiciels informatiques dont le scell\u00e9 a \u00e9t\u00e9 rompu apr\u00e8s la livraison ;<\/li>\r\n            <li>Journaux, magazines ou p\u00e9riodiques, \u00e0 l\u2019exception des abonnements \u00e0 ceux-ci ;<\/li>\r\n            <li>\r\n              La fourniture de contenu num\u00e9rique autrement que sur un support mat\u00e9riel, mais uniquement si :\r\n              <ol type=\"a\">\r\n                <li>l\u2019ex\u00e9cution a commenc\u00e9 avec le consentement pr\u00e9alable expr\u00e8s du consommateur ; et<\/li>\r\n                <li>le consommateur a d\u00e9clar\u00e9 qu\u2019il perd ainsi son droit de r\u00e9tractation.<\/li>\r\n              <\/ol>\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-11\">\r\n          <h2><span>Article 11<\/span>Le Prix<\/h2>\r\n          <ol>\r\n            <li>\r\n              During the period of validity stated in the offer, the prices of the products and\/or services offered will\r\n              not\r\n              be increased, except for price changes due to changes in VAT rates.\r\n            <\/li>\r\n            <li>\r\n              By way of exception to the previous paragraph, the entrepreneur may offer products or services whose\r\n              prices\r\n              are subject to fluctuations in the financial market over which the entrepreneur has no influence, at\r\n              variable\r\n              prices. This dependency on fluctuations and the fact that any prices stated are indicative will be stated\r\n              in\r\n              the offer.\r\n            <\/li>\r\n            <li>\r\n              Les augmentations de prix dans les 3 mois suivant la conclusion du contrat ne sont autoris\u00e9es que si elles r\u00e9sultent de dispositions ou de r\u00e9glementations l\u00e9gales.\r\n            <\/li>\r\n            <li>\r\n              Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur\r\n              has\r\n              stipulated this and:\r\n              <ol type=\"a\">\r\n                <li>elles r\u00e9sultent de dispositions ou de r\u00e9glementations l\u00e9gales ; ou<\/li>\r\n                <li>\r\n                  le consommateur est autoris\u00e9 \u00e0 r\u00e9silier le contrat \u00e0 compter du jour o\u00f9 l\u2019augmentation de prix prend effet.\r\n                <\/li>\r\n              <\/ol>\r\n            <\/li>\r\n            <li>Les prix indiqu\u00e9s dans l\u2019offre de produits ou de services comprennent la TVA.<\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-12\">\r\n          <h2><span>Article 12<\/span>Ex\u00e9cution Du Contrat Et Garantie Suppl\u00e9mentaire<\/h2>\r\n          <ol>\r\n            <li>\r\n              The entrepreneur guarantees that the products and\/or services comply with the agreement, the\r\n              specifications\r\n              stated in the offer, the reasonable requirements of soundness and\/or usability, and the statutory\r\n              provisions\r\n              and\/or government regulations in force on the date the agreement was concluded. If agreed, the\r\n              entrepreneur\r\n              also guarantees that the product is suitable for use other than normal use.\r\n            <\/li>\r\n            <li>\r\n              Any additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never\r\n              limits\r\n              the statutory rights and claims the consumer can assert against the entrepreneur under the agreement if\r\n              the\r\n              entrepreneur has failed to perform their part of the agreement.\r\n            <\/li>\r\n            <li>\r\n              An additional warranty means any undertaking by the entrepreneur, their supplier, importer or producer\r\n              whereby\r\n              they grant the consumer certain rights or claims that go beyond what they are legally obliged to do if\r\n              they\r\n              have failed to perform their part of the agreement.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-13\">\r\n          <h2><span>Article 13<\/span>Livraison Et Ex\u00e9cution<\/h2>\r\n          <ol>\r\n            <li>\r\n              The entrepreneur will exercise the greatest possible care when receiving and executing orders for products\r\n              and\r\n              when assessing requests for the provision of services.\r\n            <\/li>\r\n            <li>Le lieu de livraison est l\u2019adresse que le consommateur a communiqu\u00e9e au professionnel.<\/li>\r\n            <li>\r\n              With due observance of what is stated in Article 4 of these terms and conditions, the entrepreneur will\r\n              execute\r\n              accepted orders with due speed, but at the latest within 30 days, unless a different delivery period has\r\n              been\r\n              agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will\r\n              be\r\n              informed of this at the latest 30 days after placing the order. In that case, the consumer is entitled to\r\n              dissolve the agreement free of charge and is entitled to any compensation.\r\n            <\/li>\r\n            <li>After dissolution in accordance with the previous paragraph, the entrepreneur will promptly refund the\r\n              amount paid by the consumer.<\/li>\r\n            <li>\r\n              The risk of damage and\/or loss of products rests with the entrepreneur until the moment of delivery to the\r\n              consumer or a representative designated in advance and made known to the entrepreneur, unless expressly\r\n              agreed\r\n              otherwise.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-14\">\r\n          <h2><span>Article 14<\/span>Transactions \u00e0 dur\u00e9e d\u00e9termin\u00e9e : dur\u00e9e, r\u00e9siliation et renouvellement<\/h2>\r\n\r\n          <p><strong>R\u00e9siliation :<\/strong><\/p>\r\n          <ol>\r\n            <li>\r\n              The consumer may terminate an agreement entered into for an indefinite period that provides for the\r\n              regular\r\n              delivery of products (including electricity) or services at any time, subject to the agreed termination\r\n              rules\r\n              and a notice period of no more than one month.\r\n            <\/li>\r\n            <li>\r\n              The consumer may terminate an agreement entered into for a fixed period that provides for the regular\r\n              delivery\r\n              of products (including electricity) or services at any time at the end of the fixed period, subject to the\r\n              agreed termination rules and a notice period of no more than one month.\r\n            <\/li>\r\n            <li>\r\n              Le consommateur peut r\u00e9silier les contrats vis\u00e9s aux paragraphes pr\u00e9c\u00e9dents :\r\n              <ul>\r\n                <li>\u00e0 tout moment et ne pas \u00eatre limit\u00e9e \u00e0 une r\u00e9siliation \u00e0 un moment donn\u00e9 ou pendant une p\u00e9riode donn\u00e9e ;\r\n                <\/li>\r\n                <li>au moins de la m\u00eame mani\u00e8re que celle dont le consommateur les a conclus ;<\/li>\r\n                <li>toujours avec le m\u00eame d\u00e9lai de pr\u00e9avis que celui que le professionnel s\u2019est r\u00e9serv\u00e9.<\/li>\r\n              <\/ul>\r\n            <\/li>\r\n          <\/ol>\r\n\r\n          <p><strong>Renouvellement :<\/strong><\/p>\r\n          <ol start=\"4\">\r\n            <li>\r\n              A fixed-term agreement that provides for the regular delivery of products (including electricity) or\r\n              services\r\n              may not be tacitly renewed or extended for a fixed period.\r\n            <\/li>\r\n            <li>\r\n              By way of exception to the previous paragraph, a fixed-term agreement that provides for the regular\r\n              delivery\r\n              of daily, news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to\r\n              three\r\n              months, if the consumer can terminate the renewed agreement at the end of the renewal with a notice period\r\n              of\r\n              no more than one month.\r\n            <\/li>\r\n            <li>\r\n              Un contrat \u00e0 dur\u00e9e d\u00e9termin\u00e9e pr\u00e9voyant la livraison r\u00e9guli\u00e8re de produits ou de services ne peut \u00eatre reconduit tacitement pour une dur\u00e9e ind\u00e9termin\u00e9e que si le consommateur peut y mettre fin \u00e0 tout moment moyennant un d\u00e9lai de pr\u00e9avis ne d\u00e9passant pas un mois. Le d\u00e9lai de pr\u00e9avis ne d\u00e9passe pas trois mois si le contrat pr\u00e9voit la livraison r\u00e9guli\u00e8re de quotidiens, journaux d\u2019information et hebdomadaires, ainsi que de magazines, mais moins d\u2019une fois par mois.\r\n            <\/li>\r\n            <li>\r\n              An agreement of limited duration for the regular introductory delivery of daily, news and weekly\r\n              newspapers\r\n              and magazines (trial or introductory subscription) will not be tacitly continued and ends automatically\r\n              after\r\n              the trial or introductory period.\r\n            <\/li>\r\n          <\/ol>\r\n\r\n          <p><strong>Dur\u00e9e :<\/strong><\/p>\r\n          <ol start=\"8\">\r\n            <li>\r\n              Si un contrat a une dur\u00e9e de plus d\u2019un an, le consommateur peut y mettre fin \u00e0 tout moment apr\u00e8s un an moyennant un d\u00e9lai de pr\u00e9avis ne d\u00e9passant pas un mois, sauf si la r\u00e9siliation avant la fin de la dur\u00e9e convenue est contraire aux principes de raisonnabilit\u00e9 et d\u2019\u00e9quit\u00e9.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-15\">\r\n          <h2><span>Article 15<\/span>Paiement<\/h2>\r\n          <ol>\r\n            <li>\r\n              Unless otherwise provided in the agreement or additional conditions, amounts owed by the consumer must be\r\n              paid\r\n              within 14 days after the withdrawal period starts, or if there is no withdrawal period, within 14 days\r\n              after\r\n              the agreement is concluded. In the case of a service agreement, this period begins on the day after the\r\n              consumer receives confirmation of the agreement.\r\n            <\/li>\r\n            <li>\r\n              In the sale of products to consumers, the consumer may never be obliged in the general terms and\r\n              conditions to\r\n              make an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot\r\n              assert\r\n              any rights regarding the execution of the relevant order or service(s) until the agreed advance payment\r\n              has\r\n              been made.\r\n            <\/li>\r\n            <li>The consumer is obliged to report inaccuracies in provided or stated payment details to the entrepreneur\r\n              without delay.<\/li>\r\n            <li>\r\n              If the consumer does not meet their payment obligation(s) on time, after the entrepreneur has informed the\r\n              consumer of the late payment and granted the consumer a period of 14 days to still meet their payment\r\n              obligations, the consumer will owe statutory interest on the outstanding amount from the day after receipt\r\n              of\r\n              the reminder, and the entrepreneur is entitled to charge the consumer the extrajudicial collection costs\r\n              incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to \u20ac2,500; 10% on\r\n              the\r\n              next \u20ac2,500; and 5% on the next \u20ac5,000, with a minimum of \u20ac40. The entrepreneur may deviate from these\r\n              amounts\r\n              and percentages in favour of the consumer.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-16\">\r\n          <h2><span>Article 16<\/span>Proc\u00e9dure De R\u00e9clamation<\/h2>\r\n          <ol>\r\n            <li>\r\n              The entrepreneur has a sufficiently publicised complaints procedure and handles complaints in accordance\r\n              with\r\n              this procedure.\r\n            <\/li>\r\n            <li>\r\n              Complaints about the performance of the agreement must be submitted to the entrepreneur within a\r\n              reasonable\r\n              time after the consumer has discovered the defects, fully and clearly described.\r\n            <\/li>\r\n            <li>\r\n              Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a\r\n              complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day\r\n              period with an acknowledgement of receipt and an indication of when the consumer can expect a more\r\n              detailed\r\n              answer.\r\n            <\/li>\r\n            <li>\r\n              A complaint about a product, service or the entrepreneur\u2019s service can also be submitted via a complaint\r\n              form\r\n              on the consumer page of the Thuiswinkel.org website. The complaint will then be sent to both the relevant\r\n              entrepreneur and to Thuiswinkel.org.\r\n            <\/li>\r\n            <li>\r\n              Le consommateur doit accorder \u00e0 l\u2019entrepreneur au moins 4 semaines pour r\u00e9soudre la r\u00e9clamation en concertation mutuelle. Pass\u00e9 ce d\u00e9lai, un litige na\u00eet et rel\u00e8ve de la proc\u00e9dure de r\u00e8glement des litiges.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-17\">\r\n          <h2><span>Article 17<\/span>Litiges<\/h2>\r\n          <ol>\r\n            <li>\r\n              Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms\r\n              and\r\n              conditions relate. If the entrepreneur directs their activities to the country where the consumer lives,\r\n              the\r\n              consumer may also always invoke the mandatory consumer law of their country.\r\n            <\/li>\r\n            <li>\r\n              Les litiges entre le consommateur et l\u2019entrepreneur concernant la conclusion ou l\u2019ex\u00e9cution de contrats relatifs \u00e0 des produits et services \u00e0 fournir par cet entrepreneur peuvent, sous r\u00e9serve du respect des dispositions ci-dessous, \u00eatre soumis tant par le consommateur que par l\u2019entrepreneur \u00e0 la Commission des litiges Thuiswinkel, P.O. Box 90600, 2509 LP La Haye (www.sgc.nl)\r\n            <\/li>\r\n            <li>\r\n              A dispute will only be handled by the Disputes Committee if the consumer has first submitted their\r\n              complaint\r\n              to the entrepreneur within a reasonable time.\r\n            <\/li>\r\n            <li>\r\n              If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in\r\n              writing, or in another form to be determined by the Committee, no later than 12 months after the date on\r\n              which\r\n              the consumer submitted the complaint to the entrepreneur.\r\n            <\/li>\r\n            <li>\r\n              Si le consommateur souhaite soumettre un litige \u00e0 la Commission des litiges, l\u2019entrepreneur est li\u00e9 par ce choix. De pr\u00e9f\u00e9rence, le consommateur en informera d\u2019abord l\u2019entrepreneur.\r\n            <\/li>\r\n            <li>\r\n              If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must state in\r\n              writing\r\n              within five weeks after a written request by the entrepreneur whether they also wish to do so or whether\r\n              they\r\n              want the dispute to be handled by the competent court. If the entrepreneur does not learn of the\r\n              consumer\u2019s\r\n              choice within the five-week period, the entrepreneur is entitled to submit the dispute to the competent\r\n              court.\r\n            <\/li>\r\n            <li>\r\n              La Commission des litiges rend une d\u00e9cision dans les conditions pr\u00e9vues par le r\u00e8glement de la Commission des litiges. Les d\u00e9cisions de la Commission des litiges sont rendues sous forme d\u2019avis contraignant.\r\n            <\/li>\r\n            <li>\r\n              La Commission des litiges ne traitera pas un litige ou cessera de le traiter si l\u2019entrepreneur a obtenu une suspension de paiements, a \u00e9t\u00e9 d\u00e9clar\u00e9 en faillite ou a effectivement cess\u00e9 ses activit\u00e9s commerciales, avant que le litige n\u2019ait \u00e9t\u00e9 examin\u00e9 lors de la s\u00e9ance de la commission et qu\u2019une d\u00e9cision finale n\u2019ait \u00e9t\u00e9 rendue.\r\n            <\/li>\r\n            <li>\r\n              If, in addition to the Disputes Committee Thuiswinkel, another recognised disputes committee affiliated\r\n              with\r\n              the Foundation for Consumer Disputes Committees (SGC) or the Financial Services Complaints Institute\r\n              (Kifid) is\r\n              competent, the Disputes Committee Thuiswinkel is preferably competent for disputes mainly concerning the\r\n              method of distance selling or service provision. For all other disputes, the other recognised disputes\r\n              committee affiliated with SGC or Kifid.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-18\">\r\n          <h2><span>Article 18<\/span>Garantie Sectorielle<\/h2>\r\n          <ol>\r\n            <li>\r\n              Thuiswinkel.org guarantees compliance by its members with the binding advice of the Disputes Committee\r\n              Thuiswinkel, unless the member decides to submit the binding advice to the court for review within two\r\n              months\r\n              after it has been sent. This guarantee revives if the binding advice, after judicial review, has been\r\n              upheld\r\n              and the judgment showing this has become final and conclusive. Up to a maximum amount of \u20ac10,000 per\r\n              binding\r\n              advice, this amount will be paid out by Thuiswinkel.org to the consumer. For amounts exceeding \u20ac10,000 per\r\n              binding advice, \u20ac10,000 will be paid out. For the remainder, Thuiswinkel.org has an obligation of effort\r\n              to\r\n              ensure that the member complies with the binding advice.\r\n            <\/li>\r\n            <li>\r\n              Application of this guarantee requires that the consumer submits a written appeal to Thuiswinkel.org and\r\n              that\r\n              they assign their claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur exceeds\r\n              \u20ac10,000, the consumer will be offered to assign their claim to Thuiswinkel.org for the part that exceeds\r\n              \u20ac10,000, after which this organisation will, in its own name and at its own expense, claim payment in\r\n              court to\r\n              satisfy the consumer.\r\n            <\/li>\r\n          <\/ol>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-19\">\r\n          <h2><span>Article 19<\/span>Dispositions suppl\u00e9mentaires ou d\u00e9rogatoires<\/h2>\r\n          <p>\r\n            Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of\r\n            the\r\n            consumer and must be recorded in writing or in such a way that the consumer can store them in an accessible\r\n            manner on a durable medium.\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"artikel-20\">\r\n          <h2><span>Article 20<\/span>Modifications des Conditions g\u00e9n\u00e9rales Thuiswinkel<\/h2>\r\n          <ol>\r\n            <li>\r\n              Amendments to these terms and conditions are only effective after they have been published in an\r\n              appropriate\r\n              manner, with the understanding that in the event of applicable amendments during the term of an offer, the\r\n              provision most favourable to the consumer will prevail.\r\n            <\/li>\r\n          <\/ol>\r\n          <p class=\"wtw-terms-note\">\r\n            Thuiswinkel.org \u2022 www.thuiswinkel.org \u2022 Horaplantsoen 20, 6717 LT Ede \u2022 P.O. Box 7001, 6710 CB Ede\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <article class=\"wtw-terms-article\" id=\"bijlage-1\">\r\n          <h2><span>Annex I<\/span>Formulaire Type De R\u00e9tractation<\/h2>\r\n          <p>(ne compl\u00e9tez et ne renvoyez ce formulaire que si vous souhaitez vous r\u00e9tracter du contrat)<\/p>\r\n\r\n          <p>\r\n            \u2013 \u00c0 : Moncif Klussenbedrijf (WTW Store)<br>\r\n            &nbsp;&nbsp;Prinses Beatrixlaan 29<br>\r\n            &nbsp;&nbsp;2224 XG Katwijk ZH<br>\r\n            &nbsp;&nbsp;Email: info@wtwstore.com\r\n          <\/p>\r\n\r\n          <p>\r\n            \u2013 Je\/Nous* vous informe\/informons par la pr\u00e9sente que je\/nous* me\/nous r\u00e9tracte\/r\u00e9tractons de notre contrat concernant<br>\r\n            &nbsp;&nbsp;la vente des produits suivants : <div class=\"woocommerce\"><ul class=\"products columns-4\">\n<li class=\"product type-product post-2233 status-publish first instock product_cat-co-rh-timers product_cat-brink product_cat-brink-controllers-and-accessories product_cat-products has-post-thumbnail taxable shipping-taxable purchasable product-type-simple\">\n\t<a href=\"https:\/\/wtwstore.com\/fr\/product\/controls-sensors\/co%e2%82%82-rh-timers\/brink-4-speed-switch-with-filter-indicator\" class=\"woocommerce-LoopProduct-link woocommerce-loop-product__link\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-300x300.jpg\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail\" alt=\"Brink Interrupteur 4 Vitesses Avec Indicateur De Filtre\" srcset=\"https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-300x300.jpg 300w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-1024x1024.jpg 1024w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-150x150.jpg 150w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-768x768.jpg 768w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-12x12.jpg 12w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-600x600.jpg 600w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-100x100.jpg 100w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator-64x64.jpg 64w, https:\/\/wtwstore.com\/wp-content\/uploads\/2024\/07\/Brink-4-Speed-Switch-with-Filter-Indicator.jpg 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><h2 class=\"woocommerce-loop-product__title\">Brink Interrupteur 4 Vitesses Avec Indicateur De Filtre<\/h2>\n\t<span class=\"price\"><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>&nbsp;128,26<\/bdi><\/span> TVA incluse<br><span class=\"woocommerce-Price-amount amount\"><bdi><span class=\"woocommerce-Price-currencySymbol\">&euro;<\/span>&nbsp;106,00<\/bdi><\/span> HT<\/span>\n<\/a><a href=\"\/fr\/wp-json\/wp\/v2\/pages\/5494?add-to-cart=2233\" aria-describedby=\"woocommerce_loop_add_to_cart_link_describedby_2233\" data-quantity=\"1\" class=\"button product_type_simple add_to_cart_button ajax_add_to_cart\" data-product_id=\"2233\" data-product_sku=\"540262\" aria-label=\"Ajouter panier: \u201cBrink 4-Speed Switch with Filter Indicator\u201d\" rel=\"nofollow\" data-success_message=\"\u00ab\u00a0Brink 4-Speed Switch with Filter Indicator\u00a0\u00bb a \u00e9t\u00e9 ajout\u00e9 \u00e0 votre panier\" role=\"button\" data-no-translation=\"\" data-trp-gettext=\"\" data-no-translation-aria-label=\"\" data-no-translation-data-success_message=\"\">Ajouter panier<\/a>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_2233\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/li>\n<\/ul>\n<\/div>*<br>\r\n            &nbsp;&nbsp;la fourniture du contenu num\u00e9rique suivant : [description du contenu num\u00e9rique]*<br>\r\n            &nbsp;&nbsp;la prestation du service suivant : [description du service]*,<br>\r\n            Je\/Nous* me\/nous r\u00e9tracte\/r\u00e9tractons*\r\n          <\/p>\r\n\r\n          <p>\r\n            \u2013 Command\u00e9 le*\/re\u00e7u le* [date de commande pour les services ou date de r\u00e9ception pour les produits]\r\n          <\/p>\r\n\r\n          <p>\r\n            \u2013 [Nom du\/des consommateur(s)]<br>\r\n            \u2013 [Adresse du\/des consommateur(s)]<br>\r\n            \u2013 [Signature du\/des consommateur(s)] (uniquement si ce formulaire est soumis sur papier)<br>\r\n            \u2013 [Date]\r\n          <\/p>\r\n\r\n          <p class=\"wtw-terms-note\">\r\n            * Supprimez ce qui ne s\u2019applique pas ou compl\u00e9tez ce qui s\u2019applique\r\n          <\/p>\r\n        <\/article>\r\n\r\n        <div class=\"wtw-terms-footer\">\r\n          <a href=\"#wtw-terms-top\" class=\"wtw-terms-top\">Retour En Haut \u2934<\/a>\r\n        <\/div>\r\n\r\n      <\/main>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal Information \u2022 wtwstore.com Thuiswinkel Terms and Conditions (Consumer) These terms and conditions apply to all offers, orders and agreements with private customers (B2C) concluded via the webshop www.wtwstore.com of Moncif Klussenbedrijf (trading as WTW Store). Separate terms apply to business customers: Thuiswinkel Terms and Conditions for Business (B2B). Version: Thuiswinkel Terms and Conditions Consumer [&hellip;]<\/p>","protected":false},"author":7,"featured_media":5651,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5494","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Thuiswinkel Terms and Conditions Consumer (B2C) | WTW Store<\/title>\n<meta name=\"description\" content=\"Read the Terms and Conditions of wtw-winkel.nl for information about purchases, returns, warranties, and user rights. 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